EN - Reception Agent
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Key skills for this role
About the Role
Accor is seeking a Reception Agent to provide professional and friendly front office service at a hotel in Riyadh. The role involves check-in/out, guest requests, payments, and promoting hotel facilities.
Key Skills for This Role
Responsibilities
- Welcome and bid farewell to guests in accordance with hotel standards
- Perform check in and check out procedures accurately and efficiently
- Handle guest requests, complaints, and special requirements
- Monitor guest accounts, process payments, and maintain front office records
- Provide guests with information regarding hotel services, facilities, and local attractions
- Manage incoming phone calls and direct calls to appropriate departments
- Assist with VIP arrivals, group check ins, and special events
- Complete shift handovers and communicate daily operational updates
- Promote hotel facilities and up sell to enhance guest stay
Requirements
- Strong service oriented mindset with a professional approach
- Good command of English
- Proficient in using Opera PMS
- Experience in front office operations within international or chain hotels preferred
- Strong verbal and written communication skills
- Ability to work in a fast paced environment and adapt to shift based schedules
- Detail oriented, responsible, and well organized
- Proficient in Microsoft Office applications
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, and 10,000 restaurants.
- Opportunities for development and advancement in a responsible hospitality environment.
Job Description
- Welcome and bid farewell to guests in accordance with hotel standards.
- Perform check in and check out procedures accurately and efficiently.
- Handle guest requests, complaints, and special requirements.
- Monitor guest accounts, process payments, and maintain front office records.
- Provide guests with information regarding hotel services, facilities, and local attractions.
- Manage incoming phone calls and direct calls to appropriate departments.
- Assist with VIP arrivals, group check ins, and special events.
- Complete shift handovers and communicate daily operational updates.
- Deliver personalized service and promote hotel facilities through up selling.
Qualifications
- Strong service oriented mindset with a professional approach.
- Good command of English.
- Proficient in using Opera PMS.
- Preferably experienced in front office operations within international or chain hotels.
- Strong verbal and written communication skills.
- Friendly, positive, and guest focused attitude.
- Proven problem solving, decision making, and crisis management skills.
- Ability to work in a fast paced environment and adapt to shift based schedules.
- Strong team player with ability to collaborate across departments.
- Detail oriented, responsible, and well organized.
- Well presented, professional appearance.
- Proficient in Microsoft Office applications.
Additional Information
- Experience is an asset.
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