Emiratization | Technical Coordinator | Rental & Leasing | Hertz
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About the Role
Al-Futtaim is hiring a Senior Lease Coordinator for Hertz in Dubai to oversee vehicle delivery, logistics coordination, and customer service. The role requires a Bachelor's degree, 2+ years of people management in logistics, and 5+ years in the automotive industry.
Key Skills for This Role
Responsibilities
- Supervise and mentor logistics drivers to ensure excellent customer service
- Take ownership of reporting such as daily vehicle inventory, transaction reports, fleet on replacement
- Ensure lease ready vehicles are delivered on time to meet turnaround time targets
- Act as point of contact for key accounts, following up on service bookings and maintenance
- Handle customer complaints and ensure adherence to query handling policies
- Conduct daily and weekly briefings with drivers, and deliver training sessions
Requirements
- Bachelor's degree or equivalent
- Over 2 years of experience in managing people in a logistical role
- Over 5 years of experience working in the automotive industry
- Knowledge of MS Office applications, particularly Word and Excel
- Excellent team building and mentoring skills
- Strong communication and presentation skills
Full Job Posting
Overview Of The Role
- The Senior Lease Coordinator plays a vital role in enhancing customer satisfaction by ensuring professional conduct in all vehicle delivery and collection transactions as per Hertz standards.
- The role involves supervising logistics drivers, managing logistics reporting, coordinating fleet for key accounts, handling customer complaints, and ensuring seamless team operations.
What You Will Do
- Supervising/Guidance: Act as mentor to logistics drivers; ensure drivers understand expectations; assist in team meetings and impact planning.
- Reporting: Take ownership of reporting such as Daily vehicle inventory, Transaction Report, Fleet on Replacement, Same Day Return, Vehicle Aging.
- Logistics Coordination: Ensure lease ready vehicles are delivered on time; act as point of contact for key accounts; ensure KPIs are met.
- Customer Complaints and Resolution: Ensure policies for query handling and complaints resolution are adhered to; escalate challenges as needed.
- Team Briefing & Training: Conduct daily and weekly briefings; deliver at least 2 training sessions per month.
Required Skills To Be Successful
- Excellent team building and mentoring skills
- Proven leadership and problem solving abilities
- Strong communication and presentation skills, both written and verbal
- Ability to effectively plan, organize, and manage time under pressure
What Qualifies You For The Role
- Bachelor's degree or equivalent
- Over 2 years of experience in managing people in a logistical role
- Over 5 years of experience working in the automotive industry
- Knowledge of MS Office applications, particularly Word and Excel
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