Emiratization - Service Advisor | Al-Futtaim Automotive | Body Shop
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Service Advisor for the Body Shop to ensure professional customer journeys and drive retention. The role involves customer service, sales/upselling, quality assurance, and compliance.
Key Skills for This Role
Responsibilities
- Ensure customer retention by implementing AF Standard and principle process, aiming for Net Promoter Score > 70
- Execute customer service values and AF values consistently, achieving Customer Service Value > 4.6
- Maintain quality at all times, targeting First Response Fix Time > 90%
- Increase profitability through sales and upselling incremental packages
- Implement 5S at the workplace to ensure organization and efficiency
- Perform all duties as outlined in the business SOP, maintaining high Personal Development Rating
- Ensure compliance with company health and safety requirements
- Continuously upgrade skills with new technology and work procedures
Requirements
- Diploma or Degree in Engineering (Mechanical/Automobile)
- 3 6 years of experience in a reputed workshop as a Body & Paint Service Advisor
- Proficient knowledge of body parts and general mechanical components of body and paint repair
- Familiarity with health and safety compliance protocols in an automotive service environment
Full Job Posting
Overview of the Role
- The Service Advisor plays a crucial role in ensuring a professional customer journey, driving customer retention, and contributing to the company's profitability.
- Through effective implementation of customer service standards, adherence to quality measures, and proactive sales strategies, the advisor supports both customer satisfaction and business growth.
- This position requires a focus on outcomes, including maintaining performance indicators above set thresholds, while also ensuring compliance with health and safety standards.
What You Will Do
- Ensure customer retention by implementing AF Standard and principle process, aiming for a Net Promoter Score greater than 70.
- Execute customer service values and AF values consistently, achieving a Customer Service Value greater than 4.6.
- Maintain quality at all times, targeting a First Response Fix Time of greater than 90%.
- Increase profitability through sales and upselling incremental packages, including products and services offered by the company.
- Implement 5S at the workplace to ensure organization and efficiency.
- Perform all duties and responsibilities as outlined in the business SOP, maintaining a high Personal Development Rating.
- Ensure compliance with the company's health and safety requirements to prevent harm to personnel and the environment.
- Continuously upgrade skills with new technology, work procedures, time standards, and technical know how to enhance productivity and quality.
Required Skills to Be Successful
- Excellent customer service skills with a focus on retention and satisfaction.
- Strong sales and upselling capabilities in automotive services.
- Proficient in quality assurance practices and performance monitoring.
- Ability to implement and maintain organizational systems like 5S.
What Qualifies You for the Role
- Diploma or Degree in Engineering (Mechanical/Automobile).
- 3 6 years of experience in a reputed workshop as a Body & Paint Service Advisor.
- Proficient knowledge of body parts and general mechanical components of body and paint repair.
- Familiarity with health and safety compliance protocols in an automotive service environment.
About Al Futtaim Automotive
- A major division of the UAE based Al Futtaim Group of companies.
- Industry leader with presence in 10 countries across the Middle East, Asia and Africa.
- Core business activities include distribution, manufacturing, leasing and aftersales.
- Regional representative of automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
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