EA Sports FC Player Experience Analyst - FC Quality Verification
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Key skills for this role
About the Role
Electronic Arts seeks a Player Experience Analyst for EA Sports FC to drive quality verification activities and advocate for the player voice. The role involves creating data-driven insights, monitoring player feedback, and coordinating with production teams.
Key Skills for This Role
Responsibilities
- Create data driven insights, reports and presentations to showcase trends and players' sentiment
- Help promote game and experiential quality across FC by applying the voice of the player
- Be an advocate of the voice of the player by creating a bridge between FC Live Platform Quality Verification and partners
- Promote improvements across functional quality with a main focus on experiential quality
- Monitor internal communication channels, public discussion forums, and social media platforms to identify player affecting issues and collect feedback
- Coordinate with Production to prioritize recurring player feedback effectively
Requirements
- Bachelor's degree or equivalent industry experience in Quality Assurance
- 4+ years of experience with testing and defect tracking software, preferably Jira
- 4+ years of experience with Agile/Scrum software development methodologies
- Ability to synthesize community feedback and player sentiment into clear, relevant insights
- 2+ years of experience writing reports and providing updates to stakeholders
- Knowledge of gaming consoles and their systems
- Experience using collaboration tools, preferably Confluence, Miro, and Slack
- Experience working across different time zones and international teams
- Understanding of football tactics and in game strategies
- A genuine love for football as a fan, player, referee, gamer, or coach
Full Job Posting
Description & Requirements
- FC Live Platform Quality Verification is searching for the next game product expert to drive critical activities that support creating an optimal player experience.
- The EA Sports FC Player Experience Analyst will report to the Development Manager.
Responsibilities
- Create data driven insights, reports and presentations to showcase trends and players' sentiment.
- Help promote game and experiential quality across FC by applying the voice of the player.
- Be an advocate of the voice of the player by creating a bridge between FC Live Platform Quality Verification and our partners.
- Promote improvements across functional quality; with a main focus on experiential quality.
- Monitor internal communication channels, public discussion forums, and social media platforms to help identify player affecting issues and collect players' feedback.
- Coordinate with Production to prioritize recurring player feedback effectively.
Qualifications
- Bachelor's degree or equivalent industry experience in Quality Assurance.
- 4+ years of experience with testing and defect tracking software, preferably Jira.
- 4+ years of experience with Agile/Scrum software development methodologies.
- Synthesize community feedback and player sentiment into clear, relevant insights that can be discussed with producers and Live Operations partners.
- 2+ years of experience writing reports and providing updates to stakeholders.
- Knowledge of gaming consoles and their systems.
- Experience using collaboration tools, preferably Confluence, Miro, and Slack.
- Experience working across different time zones and international teams.
- Understanding of football tactics and in game strategies.
- A genuine love for football as a fan, player, referee, gamer, or coach.
Pay Transparency North America
- British Columbia (depending on location e.g. Vancouver vs. Victoria) CAD 77,700 CAD 107,900 CAD.
- Pay is just one part of the overall compensation at EA.
- Benefits include vacation (3 weeks per year to start), 10 days per year of sick time, paid top up to EI/QPIP benefits up to 100% of base salary for parental leave, extended health/dental/vision coverage, life insurance, disability insurance, retirement plan.
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