E-Commerce Specialist
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Key skills for this role
About the Role
Alomar Holding Company seeks an E-Commerce Specialist to manage daily operations of online stores across multiple brands. Responsibilities include product uploads, order monitoring, customer service, and coordination with warehouse and shipping teams.
Key Skills for This Role
Responsibilities
- Manage and operate all company online stores on a daily basis
- Upload, update, and organize products, including images, descriptions, prices, variations, specifications, and stock availability
- Create and update promotions, discount codes, bundles, seasonal offers, and website banners
- Monitor incoming orders and follow up until successful delivery
- Coordinate with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery
- Follow up on delayed orders, failed deliveries, cancellations, returns, refunds, and customer complaints
- Respond to customer inquiries through website chat, WhatsApp, social media, marketplaces, and other customer channels
- Ensure that product prices, VAT settings, shipping fees, payment methods, return policies, and delivery information are accurate
- Manage and update stores on platforms such as Shopify, Salla, Zid, Amazon, Noon, or similar platforms
- Coordinate with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content
- Monitor store performance and identify opportunities to improve conversion rate, customer experience, and sales
- Prepare weekly and monthly reports covering sales, orders, top selling products, low performing products, stock issues, returns, and operational challenges
Requirements
- At least 2 years of actual hands on experience operating an online store, not only marketing or social media experience
- Practical experience using at least one e commerce platform, such as Shopify, Salla, Zid, Amazon, Noon, WooCommerce, or Magento
- Experience handling product uploads, pricing, inventory updates, and order follow up
- Experience coordinating delivery, returns, customer complaints, or shipping companies
- Experience coordinating with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery
- Experience communicating with customers regarding order status, delivery issues, returns, refunds, and complaints across channels
- Strong working knowledge of Excel or Google Sheets
- Ability to maintain organized product data, pricing records, stock updates, and order status tracking
- Experience managing multiple online stores or brands at the same time
- Fluent Arabic communication skills
- Eligible to work in Saudi Arabia
- Bachelor’s degree in Business Administration, Marketing, E Commerce, Information Systems, or a related field is preferred
Full Job Posting
Overview
- Alomar Holding Company is a Saudi based diversified investment group focused on real estate development, property management, and related business ventures.
- As an E Commerce Specialist, you will take ownership of the daily operation of the company's online stores across multiple brands.
Responsibilities
- Manage and operate all company online stores on a daily basis.
- Upload, update, and organize products, including images, descriptions, prices, variations, specifications, and stock availability.
- Create and update promotions, discount codes, bundles, seasonal offers, and website banners.
- Monitor incoming orders and follow up until successful delivery.
- Coordinate with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
- Follow up on delayed orders, failed deliveries, cancellations, returns, refunds, and customer complaints.
- Respond to customer inquiries through website chat, WhatsApp, social media, marketplaces, and other customer channels.
- Ensure that product prices, VAT settings, shipping fees, payment methods, return policies, and delivery information are accurate.
- Manage and update stores on platforms such as Shopify, Salla, Zid, Amazon, Noon, or similar platforms.
- Coordinate with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content.
- Monitor store performance and identify opportunities to improve conversion rate, customer experience, and sales.
- Prepare weekly and monthly reports covering sales, orders, top selling products, low performing products, stock issues, returns, and operational challenges.
Requirements
- Bachelor’s degree in Business Administration, Marketing, E Commerce, Information Systems, or a related field is preferred.
- Good English communication skills.
- Basic knowledge of digital marketing, online campaigns, and sales reporting is preferred.
- Familiarity with basic e commerce performance reporting is a plus.
- Experience coordinating with marketing and design teams is preferred.
- Certifications in Shopify, Salla, Zid, Google Analytics, digital marketing, or e commerce operations are preferred but not required.
- Availability to join within 30 days or less is preferred.
- Availability to support stores during peak campaign periods is preferred.
- Familiarity with communication tools such as WhatsApp Business, email, Microsoft Teams, Slack, or similar is a plus.
- Ability to use e commerce dashboards, marketplace seller portals, inventory systems, and order management tools is preferred.
Mandatory Requirements
- At least 2 years of actual hands on experience operating an online store, not only marketing or social media experience.
- Practical experience using at least one e commerce platform, such as Shopify, Salla, Zid, Amazon, Noon, WooCommerce, or Magento.
- Experience handling product uploads, pricing, inventory updates, and order follow up.
- Experience coordinating delivery, returns, customer complaints, or shipping companies.
- Experience coordinating with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
- Experience communicating with customers regarding order status, delivery issues, returns, refunds, and complaints across channels such as chat, WhatsApp, social media, and marketplaces.
- Strong working knowledge of Excel or Google Sheets.
- Ability to maintain organized product data, pricing records, stock updates, and order status tracking.
- Experience managing multiple online stores or brands at the same time.
- Fluent Arabic communication skills.
- Eligible to work in Saudi Arabia.
Benefits
- Comprehensive medical insurance coverage
- Pension scheme in accordance with Saudi labor regulations
- Paid annual leave and public holidays
- Professional development and training opportunities
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