E-commerce Customer Success Agent

Communicate with customers through phone and email to respond to inquiries, provide assistance, and resolve service-related concerns promptly and professionally.

Handle logistics and operational cases such as shipment follow-ups, delivery delays, tracking requests, and customer complaints.

Enter, review, and update customer and operational information in internal systems while preparing required reports and data in Microsoft Excel.

Review customer-related data and monitor key performance indicators to support operational analysis, reporting, and informed decision-making.

Coordinate with internal teams and departments to resolve customer requirements, maintain smooth processes, and support ongoing operational improvements.

Assist the sales team by responding to customer requests, providing relevant information, and maintaining positive and professional client relationships.

Maintain high customer satisfaction by responding promptly to concerns and handling complaints with a practical and service-focused approach.

Identify recurring service issues, operational gaps, or customer pain points and recommend suitable improvements to strengthen the overall customer experience.

Maintain complete records of customer interactions, case progress, follow-ups, and communication history for accurate internal reference.

Support the preparation of daily, weekly, or other routine operational reports and summaries as required by management or the team.

Ability to work independently, organize assigned responsibilities effectively, and complete tasks within established deadlines while maintaining service quality.

Strong attention to detail with a careful, responsible, and accurate approach to handling customer information and operational records.

Proactive and solution-oriented mindset with the ability to recognize issues, investigate problems, and recommend practical actions.

Clear and professional written and verbal communication skills with the ability to interact effectively with customers and colleagues.

Ability to remain productive under pressure, adapt to changing priorities, and work effectively in a fast-paced operational environment.

Good command of English in both written and spoken communication; knowledge of additional languages will be considered an advantage.

Previous experience in customer service, logistics coordination, operational support, data entry, or a related position will be considered an advantage.

ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries.

We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.