indeed
Customer Experience Coordinator
zcreatix
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 days ago
Customer serviceOptical productsLenses and framesRetail salesCustomer needs assessmentProduct presentation
Free
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Customer serviceOptical productsLenses and frames
Role Overview
The role provides customer experience and retail support in an optical store.
The position involves customer service, product guidance, sales contribution, and routine store operations.
Key Skills for This Role
Customer serviceOptical productsLenses and framesRetail salesCustomer needs assessmentProduct presentation
Full Job Posting
Role Overview
The role provides customer experience and retail support in an optical store.
The position involves customer service, product guidance, sales contribution, and routine store operations.
Customer and Sales Responsibilities
- Provide welcoming, attentive, and personalized service to visitors entering the store.
- Assist customers in choosing lenses, frames, and other optical products.
- Explain product specifications, features, benefits, pricing options, and available choices.
- Follow up on quotations, pending purchases, completed orders, and repeat requirements.
- Provide basic after-sales assistance and maintain positive customer relationships.
Store Operations
- Monitor inventory and stock levels and keep optical products properly arranged.
- Maintain a clean, organized, and attractive store environment and product displays.
- Work toward monthly sales targets and contribute to overall store performance.
- Support routine store operations and efficient service throughout the day.
- Handle customer complaints and service concerns professionally.
Job Experience Requirements
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