Duty Supervisor (Souq7)
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Key skills for this role
About the Role
The Duty Supervisor Souq7 is responsible for overseeing daily site operations during assigned shifts to ensure a safe, clean, organized, and welcoming environment fo.
Key Skills for This Role
Responsibilities
- Supervise and coordinate daily on site operations during assigned shifts
- Lead, guide, and allocate tasks to front line teams including security, cleaning, guest services
- Conduct regular site inspections to ensure safety, cleanliness, maintenance, and operational standards
- Monitor site safety and security matters and coordinate with Security Team
- Act as first point of contact for tenant and visitor inquiries
- Prepare shift handover reports, incident reports, and daily operational logs
Requirements
- Bachelor's degree in Business Administration, Public Administration, Hospitality Management, Tourism Management, or any other relevant field
- Minimum 2 3 years of experience in operations, facility management, retail, hospitality, customer service, or a similar supervisory role
- Good command of English and Arabic, both spoken and written
- Ability to work flexible shifts, including evenings, weekends, and public holidays
Full Job Posting
Job Summary
- The Duty Supervisor Souq7 is responsible for overseeing daily site operations during assigned shifts to ensure a safe, clean, organized, and welcoming environment for visitors, tenants, contractors, and staff.
- The role supports the Operations Manager by supervising front line teams, coordinating with security, facilities, cleaning, maintenance, and tenant related functions.
- The Duty Supervisor acts as the first point of contact on site during the shift and is expected to respond professionally to operational issues.
Key Responsibilities
- Supervise and coordinate daily on site operations during assigned shifts.
- Lead, guide, and allocate tasks to front line teams, including security, cleaning, guest services, and other service providers.
- Conduct regular site inspections to ensure safety, cleanliness, maintenance, and operational standards.
- Monitor site safety and security matters and coordinate with the Security Team.
- Coordinate with maintenance and facility management teams.
- Act as the first point of contact for tenant and visitor inquiries.
- Ensure compliance with health and safety policies.
- Prepare and maintain accurate shift handover reports, incident reports, daily operational logs.
- Coordinate with cleaning and housekeeping contractors.
- Support crowd management, visitor flow, and event operations.
- Monitor service levels and operational performance.
- Support onboarding, training, and guidance of new front line staff.
Minimum Qualifications and Requirements
- Bachelor's degree in Business Administration, Public Administration, Hospitality Management, Tourism Management, or any other relevant field.
- Minimum 2 3 years of experience in operations, facility management, retail, hospitality, customer service, or a similar supervisory role.
- Previous experience in shopping malls, mixed use developments, hospitality, souq style operations, or customer service environments is preferred.
- Strong leadership, problem solving, and decision making skills.
- Excellent communication and coordination skills.
- Good knowledge of Microsoft Office applications and report preparation.
- Good command of English and Arabic, both spoken and written.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- Ability to work in a dynamic field environment.
Preferred Qualifications
- Previous experience in souq style, retail, mall, hospitality, or open market operations.
- Familiarity with tenant operations, visitor services, facility operations, and service provider coordination.
- Certification in First Aid, Fire Safety, Fire Marshal, or any relevant safety training is an advantage.
- Experience using property management, incident reporting, or mobile enabled operational systems is preferred.
Personal Attributes
- Customer focused, approachable, and service oriented.
- Calm under pressure and able to handle difficult situations professionally.
- Reliable, punctual, and committed to maintaining high standards.
- Strong team player with the ability to work independently and take initiative.
- Organized, detail oriented, and able to prioritize tasks effectively.
- Committed to continuous improvement and professional development.
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