Duty Manager
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Key skills for this role
About the Role
Hilton in Riyadh is seeking a Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and support team performance. The role involves managing front desk, staffing, room inventory, and resolving guest issues.
Key Skills for This Role
Responsibilities
- Manage daily hotel operations including front desk, staffing, room inventory, guest service, and policy compliance
- Delight guests with upbeat and friendly interactions, respond promptly to inquiries, and resolve issues efficiently
- Assist across departments as needed, including bell service or front desk coverage during breaks or high volume periods
- Conduct property walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Provide regular updates and training to ensure the team is well informed of hotel offerings, services, and local attractions
- Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements
- Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment
Requirements
- Passion for hospitality and delivering exceptional guest experiences
- Integrity and doing the right thing
- Leadership skills to inspire others
- Teamwork mindset
- Sense of ownership and accountability
- Focus on the Now, bringing urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Manager on Duty, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high volume periods
- Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well informed of hotel offerings, services, and local attractions
- Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world class brands, and a company wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
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