Duty Manager
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Key skills for this role
About the Role
Our Habitas Ras Abrouq is seeking a dynamic Duty Manager to oversee daily resort operations in a remote luxury desert environment. The role requires 3-5 years of experience in a similar operational leadership role in a luxury hotel or resort.
Key Skills for This Role
Responsibilities
- Oversee day to day resort operations during assigned shifts, ensuring smooth coordination between all departments
- Act as primary point of contact for guest inquiries, requests, and service recovery
- Conduct regular property walkthroughs to ensure readiness, safety, cleanliness, and brand standards
- Monitor guest arrivals, departures, and in house guest experiences to ensure seamless service delivery
- Support Front Office operations including check in, check out, VIP arrivals, and special guest requests
- Handle and resolve guest complaints professionally
- Ensure compliance with health, safety, security, and operational standards
- Coordinate with department heads to ensure efficient communication and operational alignment
- Monitor daily operational challenges and proactively implement solutions
- Support emergency response procedures and ensure guest and staff safety
- Maintain accurate shift reports and communicate key operational updates to management
- Foster a culture of teamwork, accountability, and exceptional guest service
Requirements
- 3–5 years of experience in a Duty Manager, Front Office Manager, or similar operational leadership role in a luxury hotel or resort
- Strong understanding of front office operations, guest services, and hotel/resort procedures
- Excellent problem solving, conflict resolution, and decision making skills
- Strong leadership and communication skills
- Fluent in English, both written and spoken
- Ability to work in a remote luxury resort setting with flexible shifts
Full Job Posting
Company Description
- Our Habitas is a global home for a global community of like minded people seeking connection, inspiration and a better future together.
- Their experience is powered by music, wellness, art, adventure, food, learning and giving back.
- Our Habitas call this luxury for the soul.
Job Description
- We are seeking a dynamic, guest focused, and experienced Duty Manager to oversee daily resort operations at Our Habitas Ras Abrouq.
- The role ensures seamless guest experiences and smooth coordination across all departments in a remote luxury desert environment.
- Reporting to the General Manager, the Duty Manager acts as the key operational leader on shift.
Key Responsibilities
- Oversee day to day resort operations during assigned shifts, ensuring smooth coordination between all departments including Front Office, Housekeeping, Food & Beverage, and Wellness.
- Act as the primary point of contact for guest inquiries, requests, and service recovery.
- Conduct regular property walkthroughs to ensure readiness, safety, cleanliness, and brand standards.
- Monitor guest arrivals, departures, and in house guest experiences to ensure seamless service delivery.
- Support Front Office operations, including check in, check out, VIP arrivals, and special guest requests when required.
- Handle and resolve guest complaints professionally.
- Ensure compliance with health, safety, security, and operational standards.
- Coordinate with department heads to ensure efficient communication and operational alignment.
- Monitor daily operational challenges and proactively implement solutions.
- Support emergency response procedures and ensure guest and staff safety.
- Maintain accurate shift reports and communicate key operational updates to management.
- Foster a culture of teamwork, accountability, and exceptional guest service.
Who You Are
- A confident, proactive, and guest centric hospitality professional with strong leadership skills.
- You thrive in dynamic resort environments and excel at managing operations while maintaining a calm, solutions focused approach.
- You are highly observant, detail oriented, and capable of making quick, effective decisions in high pressure situations.
Minimum Requirements
- 3–5 years of experience in a Duty Manager, Front Office Manager, Assistant Front Office Manager, or similar operational leadership role in a luxury hotel or resort.
- Strong understanding of front office operations, guest services, and hotel/resort procedures.
- Excellent problem solving, conflict resolution, and decision making skills.
- Strong leadership and communication skills with the ability to manage cross functional teams.
- Knowledge of property management systems (PMS) is an advantage.
- Familiarity with health, safety, and security procedures in hospitality environments.
- Ability to work in a remote luxury resort setting with flexible shifts.
- Fluent in English, both written and spoken; additional languages are an advantage.
- Strong organizational skills and attention to detail.
- Passion for hospitality, guest experience, and operational excellence.
Additional Information
- The opportunity to join an innovative, fast growing, international group.
- The chance to challenge the norm and work in a creative and rewarding environment.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
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