Duty Manager at Waldorf Astoria Dubai International Financial Centre
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Key skills for this role
About the Role
Waldorf Astoria Dubai International Financial Centre seeks a Duty Manager to ensure seamless hotel operations and deliver exceptional guest experiences. The role involves overseeing daily operations, managing VIP guests, leading safety procedures, and supporting team development.
Key Skills for This Role
Responsibilities
- Provide refined leadership and operational oversight of daily hotel operations, ensuring Forbes Five Star service standards
- Act as primary point of contact for guests, especially VIPs, anticipating and exceeding needs
- Oversee and coordinate operations across all departments to ensure smooth hotel performance
- Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations
- Conduct regular property walks to monitor cleanliness, safety, security, and presentation
- Supervise operational and financial procedures, ensuring accuracy and compliance
- Optimize room revenue through effective inventory management and strategic upselling
- Manage, document, and resolve guest concerns, incidents, or emergencies
- Lead and execute all safety, security, and emergency procedures
- Support training, coaching, and development of team members
Requirements
- Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment
- Strong commercial acumen with proven sales and upselling capabilities
- Exceptional leadership, interpersonal, and communication skills with a refined, professional presence
- Impeccable grooming standards and genuine passion for delivering elevated, personalized guest service
- Previous role as Duty Manager in a luxury hotel (preferred)
- Degree or diploma in Hotel Management or equivalent (preferred)
Full Job Posting
Overview
- A Duty Manager at Waldorf Astoria Dubai International Financial Centre plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences.
- As a visible ambassador of the hotel, this role fosters collaboration across departments, inspires operational excellence, and upholds the highest standards of luxury hospitality.
What will I be doing?
- Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five Star service standards.
- Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded.
- Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
- Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision making, and guest experience.
- Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
- Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
- Prepare shift and operational reports, investigate discrepancies, and communicate findings.
- Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
- Optimize room revenue through effective inventory management, strategic upselling, and promotion of hotel services.
- Ensure full compliance with credit, cash handling, and financial policies.
- Confidently manage, document, and resolve guest concerns, incidents, or emergencies.
- Lead and execute all safety, security, and emergency procedures with professionalism.
What are we looking for?
- Excellent leadership skills and exceptional communication skills.
- A passion for delivering exceptional levels of guest service.
- Strong commercial acumen with experience in increasing profitability.
- Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
- Strong commercial acumen with proven sales and upselling capabilities.
- Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
- Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
- Previous role as Duty Manager in a luxury hotel (preferred).
- A degree or diploma in Hotel Management or equivalent (preferred).
- An in depth knowledge of the hotel, leisure or service sector (preferred).
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