Duty Manager at Waldorf Astoria Dubai International Financial Centre
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Key skills for this role
About the Role
Waldorf Astoria Dubai International Financial Centre seeks a Duty Manager to lead hotel operations and deliver Forbes Five-Star guest experiences. The role oversees daily operations, manages VIP guests, and ensures compliance with luxury standards.
Key Skills for This Role
Responsibilities
- Provide refined leadership and operational oversight of daily hotel operations, ensuring Forbes Five Star service standards
- Act as primary point of contact for guests, especially VIPs, anticipating and exceeding needs
- Oversee and coordinate operations across all departments for smooth hotel performance
- Represent Senior Leadership during shifts, assuming full responsibility for hotel operations
- Conduct regular property walks to monitor cleanliness, safety, security, and presentation
- Supervise operational and financial procedures, ensuring accuracy and compliance
- Prepare shift and operational reports, investigate discrepancies
- Oversee cash handling procedures and ensure correct balances
- Optimize room revenue through inventory management and upselling
- Manage, document, and resolve guest concerns, incidents, or emergencies
- Lead safety, security, and emergency procedures
- Maintain expert knowledge of hotel services, amenities, and local area
Requirements
- Excellent leadership and communication skills
- Passion for delivering exceptional guest service
- Strong commercial acumen with experience in increasing profitability
- Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment
- Impeccable grooming standards
- Previous role as Duty Manager in a luxury hotel (advantageous)
- Degree or diploma in Hotel Management or equivalent (advantageous)
Full Job Posting
Job Description
- A Duty Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five Star luxury hotel, plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences.
Responsibilities
- Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five Star service standards across all guest touchpoints.
- Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
- Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
- Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision making, and guest experience.
- Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
- Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
- Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
- Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
- Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel’s services and facilities.
- Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
- Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
- Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
Qualifications
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
- Strong commercial acumen with proven sales and upselling capabilities.
- Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
- Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
- Previous role as Duty Manager in a luxury hotel (advantageous)
- A degree or diploma in Hotel Management or equivalent (advantageous)
- An in depth knowledge of the hotel, leisure or service sector (advantageous)
About Waldorf Astoria Hotels & Resorts
- Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
About Hilton
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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