Duty Manager/ Asst Store Manager - Lingerie | Retail | M&S | UAE
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Key skills for this role
About the Role
Oversee store operations, lead a motivated team, ensure customer service excellence, manage stock, and drive sales while complying with procedures.
Key Skills for This Role
Responsibilities
- Lead, motivate, and inspire the department team to meet sales targets
- Manage store operations including openings, closings, and cash counting
- Ensure exceptional customer service on the sales floor
- Oversee stock management, inventory transfers, and replenishment
- Ensure compliance with SOPs, trading safety, and legal regulations
- Drive sales and profit by analyzing data and optimizing staffing
- Collaborate with Visual Merchandising team on store displays
Requirements
- Experience in retail store management or as a duty manager
- Strong leadership and team motivation skills
- Knowledge of stock management and inventory procedures
- Excellent customer service and communication skills
Full Job Posting
Overview
- The Duty Manager oversees daily store operations, ensuring high standards of customer service, stock management, and compliance.
- The role involves leading and motivating the team, managing store openings and closings, handling financial tasks, and collaborating with the Operations Team Lead.
What You Will Do
- Lead, motivate, and inspire a high performing team to meet and exceed sales targets.
- Foster a positive and collaborative environment ensuring staff are motivated and equipped with necessary skills.
- Conduct regular team meetings, one on ones, and performance reviews to provide feedback and set goals.
- Ensure team training on product knowledge, customer service standards, and store policies.
- Manage operations during key times, including store openings, closings, and cash counting.
- Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
- Handle key administrative tasks such as cash reconciliation and maintaining accurate financial records.
- Ensure all team members deliver exceptional customer service and create a positive shopping experience.
- Actively engage with customers to provide assistance and resolve queries promptly.
- Lead by demonstrating best practices in customer interactions, upselling, and product recommendations.
- Oversee efficient stock management ensuring accurate stock levels and timely replenishment.
- Manage inventory transfers and ensure appropriate tracking across the store.
Requirements
- Experience in retail store management or as a duty manager.
- Strong leadership and team motivation skills.
- Knowledge of stock management and inventory procedures.
- Excellent customer service and communication skills.
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