Duty Manager/ Asst Store Manager - Lingerie
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Key skills for this role
About the Role
Al-Futtaim is hiring a Duty Manager for its M&S Lingerie boutique in Dubai. The role oversees daily store operations, leads the team, manages stock, ensures compliance, and drives sales.
Key Skills for This Role
Responsibilities
- Lead, motivate, and inspire a high performing team to meet and exceed sales targets
- Manage operations during key times, including store openings, closings, and cash counting
- Ensure all team members deliver exceptional customer service and create a positive shopping experience
- Oversee efficient stock management ensuring accurate stock levels and timely replenishment
- Implement and uphold company's SOPs across customer touchpoints including Clothing, Food, and Cafe
- Work with store leadership to set and achieve sales targets, driving department performance
- Conduct weekly walks with the VM team to review store displays and product placement
Requirements
- Proven experience in retail management or a similar leadership role, particularly with Clothing, Food, or Cafe operations
- Strong understanding of stock management including inventory transfers, replenishment apps, and cyclic counts
- Knowledge of SOPs and legal compliance in retail concerning Trading Safety, health and safety, and customer interactions
- Excellent leadership and team management skills, capable of motivating and engaging staff
Full Job Posting
Overview of the Role
- The Duty Manager oversees daily store operations, ensuring high standards of customer service, stock management, and compliance with procedures and legal requirements. The role involves leading and motivating the team, managing store openings and closings, handling financial tasks, and collaborating
What You Will Do
- Lead, motivate, and inspire a high performing team to meet and exceed sales targets.
- Foster a positive and collaborative environment ensuring staff are motivated and equipped with necessary skills.
- Conduct regular team meetings, one on ones, and performance reviews to provide feedback and set goals.
- Ensure team training on product knowledge, customer service standards, and store policies.
- Manage operations during key times, including store openings, closings, and cash counting.
- Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
- Handle key administrative tasks such as cash reconciliation and maintaining accurate financial records.
- Ensure all team members deliver exceptional customer service and create a positive shopping experience.
- Actively engage with customers to provide assistance and resolve queries promptly.
- Lead by demonstrating best practices in customer interactions, upselling, and product recommendations.
- Oversee efficient stock management ensuring accurate stock levels and timely replenishment.
- Manage inventory transfers and ensure appropriate tracking across the store.
Required Skills
- Excellent leadership and motivational skills.
- Strong commitment to delivering outstanding customer service.
- Ability to work effectively under pressure during peak periods.
- Proficient in analyzing sales data to drive commercial decisions.
What Qualifies You for the Role
- Proven experience in retail management or a similar leadership role, particularly with Clothing, Food, or Cafe operations.
- Strong understanding of stock management including inventory transfers, replenishment apps, and cyclic counts.
- Knowledge of SOPs and legal compliance in retail concerning Trading Safety, health and safety, and customer interactions.
- Excellent leadership and team management skills, capable of motivating and engaging staff.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.
- We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
- Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q.
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