Duty Manager/ Asst Manager - Hospitality | Retail | M&S Cafe | UAE
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Key skills for this role
About the Role
Al-Futtaim seeks a Duty Manager for its M&S Café in Dubai to lead daily operations, ensure exceptional customer experience, and maintain food quality and safety standards. The role involves team leadership, inventory management, financial controls, and driving sales.
Key Skills for This Role
Responsibilities
- Lead, motivate, coach, and inspire a high performing Café team to consistently deliver exceptional customer service.
- Oversee the day to day operation of the M&S Café, ensuring smooth and efficient service throughout trading hours.
- Manage opening and closing procedures, including cash reconciliation, safe counts, and operational checks.
- Ensure staffing levels are planned effectively to meet customer demand and service standards.
- Monitor service flow and take proactive action to improve customer experience during peak trading periods.
- Maintain high standards of cleanliness, organization, and operational efficiency across all café areas.
- Resolve customer enquiries and complaints promptly, ensuring positive outcomes.
- Ensure full compliance with M&S Food Safety standards, HACCP, Municipality regulations, and Health & Safety legislation.
- Oversee ordering, receiving, and inventory management for all Café products.
- Deliver café sales, profitability, and labor productivity targets.
Requirements
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or related discipline (preferred)
- 4–6 years' experience in Hospitality, Café, Restaurant, or Food Retail operations
- Minimum 2 years' experience in a supervisory or management role
- Strong knowledge of food preparation, food safety, HACCP, and Municipality regulations
- Proven experience in inventory management, food cost control, labour planning, and waste reduction
- Experience with POS systems, inventory management systems, and Microsoft Office applications
- Excellent communication skills in English (Arabic is an advantage)
- Ability to work flexible shifts, weekends, evenings, and public holidays
Full Job Posting
Overview of the Role
- The Duty Manager – Hospitality is responsible for leading the day to day operations of the Marks & Spencer Café, ensuring an exceptional customer experience while maintaining the highest standards of food quality, food safety, operational excellence, and team performance.
- Working closely with the Store Manager and Food Operations teams, the Duty Manager drives sales, profitability, and operational efficiency while developing a high performing team.
What You Will Do
- Lead & Develop the Café Team
- Manage Daily Café Operations
- Deliver An Exceptional Customer Experience
- Food Safety, Quality & Compliance
- Stock Management & Inventory Control
- Drive Sales & Commercial Performance
- Financial & Operational Controls
- Health, Safety & Operational Excellence
Required Skills To Be Successful
- Strong leadership and people management skills.
- Excellent hospitality and customer service skills.
- Sound knowledge of food safety, HACCP, and food hygiene standards.
- Strong commercial awareness and business acumen.
- Experience in labor planning, food cost control, and waste management.
- Excellent communication and stakeholder management skills.
- Ability to analyze sales and operational data to drive performance.
- Strong organizational and problem solving abilities.
- Ability to perform effectively in a fast paced hospitality environment.
- Proficiency in Microsoft Excel and POS systems.
What Qualifies You For The Role
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline (preferred).
- 4–6 years' experience in Hospitality, Café, Restaurant, or Food Retail operations.
- Minimum 2 years' experience in a supervisory or management role.
- Experience managing café or restaurant teams in a premium hospitality or food retail environment.
- Strong knowledge of food preparation, food safety, HACCP, and Municipality regulations.
- Proven experience in inventory management, food cost control, labour planning, and waste reduction.
- Experience with POS systems, inventory management systems, and Microsoft Office applications.
- Excellent communication skills in English (Arabic is an advantage).
- Ability to work flexible shifts, weekends, evenings, and public holidays.
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