Dock Hand
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Key skills for this role
About the Role
Emirates Palace Mandarin Oriental in Abu Dhabi is looking for a Dock Hand to join its Marina team. The role involves providing high-standard customer service to marina users, ensuring the marina is safe, clean, and tidy, and assisting with berthing, towing, and safety equipment checks.
Key Skills for This Role
Responsibilities
- Ensure the marina is clean and tidy
- Walk marina arms to check all customers’ boats are safe and secure
- Ensure the marina does not host any unwanted hazards that could cause harm to people and to property
- Assist customers into and out of berths
- Provide an efficient service to members and guests
- Ensure all tasks are completed in accordance with the marina’s policy
- Ensure customers receive a clean and efficient rubbish and recycling service
- Assist in the berth allocations for casual and permanent customers
- Assist the Berth Master or Dock Master in towing boats to and from the marina
- Provide rescue, salvage and fire fighting service in conjunction with all waterfront staff
- Provide customers with a complimentary trolley service, and ensure all trolleys are clean and in good working order
- Conduct regular checks of safety equipment around the marina to ensure the equipment will work satisfactorily in an emergency
Requirements
- Previous experience in the same role in luxury property, marina
- Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
- Basic knowledge of dock operations and marine safety practices
- Ability to safely use hand tools and basic dock equipment
Full Job Posting
About the job
- Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Marina department, the Dock Hand is responsible for providing a high standard of customer service to marina users, as well as ensuring the marina environment is kept safe, clean and tidy, paying particular attention to the safety o
- The Dock Hand reports to the Berthing Master/ Marina Operations Assistant Manager.
As a Dock Hand, you will be responsible for the following duties:
- Ensure the marina is clean and tidy.
- Walk marina arms to check all customers’ boats are safe and secure.
- Ensure the marina does not host any unwanted hazards that could cause harm to people and to property.
- Assist customers into and out of berths etc.
- Provide an efficient service to members and guests.
- Ensure all tasks are completed in accordance with the marina’s policy.
- Ensure customers receive a clean and efficient rubbish and recycling service.
- Assist in the berth allocations for casual and permanent customers.
- Assist the Berth Master or Dock Master in towing boats to and from the marina. This must be done in a professional manner to ensure damage to vessels does not occur.
- Provide rescue, salvage and fire fighting service in conjunction with all waterfront staff.
- Provide customers with a complimentary trolley service, and ensure all trolleys are clean and in good working order.
- Conduct regular checks of safety equipment around the marina to ensure the equipment will work satisfactorily in an emergency.
As a Dock Hand, we expect from you:
- Previous experience in the same role in luxury property, marina
- Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
- Basic knowledge of dock operations and marine safety practices.
- Ability to safely use hand tools and basic dock equipment.
Our commitment to you
- Learning & Development. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. We offer different retirement plans depending on the length of your service and your role.
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Dock Hand
Abu Dhabi, UAE
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Dock Hand to join their Marina team. The role involves providing high-standard customer service to marina users, ensuring a safe and clean marina environment,
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