Divemaster

Company: Sports and Entertainment Company

Job Purpose

• The Dive Center Divemaster is a site-based position.
• The main goals of this position are twofold:
• 1).
• Lead dives and 2).
• Assist with teaching courses
• Furthermore, the Dive Center Divemaster assists the Dive Center Manager in the smooth and efficient running of all dive operations within the designated asset.
• He/She is responsible for the realization of the day-to-day activities all dive and underwater tourism related projects originating from the designated asset.
• The Dive Center Divemaster will ensure all dive-related activities within the asset are conducted in a safe and professional manner.
• This includes: appearance of the dive center, leading dive excursions, all dive-related sales.
• Dive Center Divemaster’s will act as salesmen assisting with the retail outlet.

General

• Reporting directly to the Dive Center Manager, assist in the smooth running of the dive center of the asset.
• Assist the Senior Manager in the development of other dive centers at other assets.
• Assist teaching all course to and above PADI standards.
• Daily preparation of the dive boat and/or teaching environments.
• Lead visiting divers on dives from the asset.
• Assist with daily cylinder filling and overall dive center appearance/organization.
• Work with Sustainability and SEZ departments to ensure alignment with sensitive and high-profile environmental issues in the development and operation of Marine Life and Underwater Tourism related assets.
• Work remotely and visit office as and when required.

Establishment of Dive Center: Pre-Opening

• Work alongside the Senior Manager to develop and deliver the dive center and necessary components.
• Working alongside and supporting all RSG departments during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.
• Become familiar with dive sites within reach of the asset.

Establishment of Dive Center: Post-Opening

• Manage standards leading dives. Safety is paramount and always the first priority.
• All activities conducted from the Dive Center are conducted in a professional manner.
• Ensure all daily diving activities are conducted in a safe and professional manner.
• Be familiar with the PADI products (courses) on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.
• Ensure up to date and accurate records are kept pertaining to teaching activities.
• Assist with sales in the retail outlet.
• Establish and maintain effective working relationships with managers, co-workers, and the public.

Policies, Systems, Processes, Procedures, Standards and Reports

• Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the dive center operates in a controlled and consistent manner.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of the dive center’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Job Requirements

• Qualification and Experience
• PADI Divemaster with proven track record in various geographic locations
• Active and Renewed PADI Divemaster
• Good knowledge of all PADI courses
• Logged at least 250 dives
• Dive business background-track record as evidence
• Hospitality track record
• Diving health & safety experience
• Diving track record in various geographic locations
• Equipment management
• Dive retail
• Marine conservation
• Fit to Dive Medical

Essential Skills

• Excellent standard of written and spoken English
• Excellent communicator and public talking
• Has an aptitude and aspiration for outstanding customer service with a ‘can-do’ attitude
• Flexible and open-minded approach to environment and tasks
• Ability to self-motivate and deliver to agreed deadlines
• A working knowledge of guiding dives, allowing for delivery of a “wow” experience
• A working knowledge of dive equipment to assist with corrective maintenance
• Good time-keeping
• Highly detail-oriented
• Guest experience oriented
• Able to work with different cultures and nationalities
• Ability to handle high-end clientele
• Effectively manage guests’ requests and complaints
• Guarantee the maximum safety standard possible for guests
• Be a perfect role model for other staff members
• Excellent leadership qualities
• Able to work in a dive resort environment and follow professional grooming standards
• Able to work both as part of a team and independently, and exercises sound judgment and discretion
• Demonstrate the utmost confidentiality at all times
• Proficient with Microsoft Office
• Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education
• Ability to deliver a magical guest experience and deliver high-quality (de)briefs
• Able to assist with dive center administration and planning

Desirable Skills

• Spoken language other than English (preferably Arabic)

• DSD Dive Leader

• EFR Instructor rating-renewed
• Social media posting skills
• Underwater photography/videography skills
• Marine life identification abilities (fish, invertebrates, reptiles and mammals)
• Workshop technician for various equipment brands
• Powerboat license