Disaster Recovery Documentation & Runbook Specialist
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Key skills for this role
About the Role
Owns the end-to-end DR documentation framework for a DR Automation Managed Services engagement with Dell Technologies. Develops, maintains, and improves Disaster Recovery Plans and runbook documentation.
Key Skills for This Role
Responsibilities
- Own the end to end DR documentation framework, including definition and maintenance of standards, templates, and version control processes
- Develop, maintain, and continuously update DRPs in alignment with automation workflow documentation
- Ensure application and infrastructure dependency maps, startup/shutdown sequences, and impact analyses are accurately represented in DR runbooks
- Coordinate with technical leads and stakeholders to capture design decisions, test results, lessons learned, and remediation actions as formal documentation updates
- Support DR tests, exercises, and live events by preparing and distributing documentation packs and capturing outcomes
- Maintain traceability between automation workflow logic and corresponding runbook steps
- Establish and enforce documentation governance processes including review cycles, approval workflows, and change control integration
- Produce clear, audit ready documentation that satisfies regulatory and compliance requirements
Requirements
- Demonstrable experience in developing and managing DR documentation frameworks, runbooks, and DRPs within complex enterprise environments
- Strong understanding of DR and Business Continuity principles, including RTO/RPO, dependency mapping, failover/failback sequencing, and impact analysis
- Experience working alongside technical teams to translate technical designs and test outcomes into accurate, structured documentation
- Proficiency with document management and version control tools and processes
- Experience supporting DR tabletop exercises, DR tests, and live failover events in a documentation capacity
- Strong organisational skills with ability to manage multiple concurrent documentation streams
- Excellent written communication skills
- Familiarity with audit and regulatory requirements for DR documentation and evidence retention
Full Job Posting
Role Overview
- The Runbook/DRP SME will own the end to end DR documentation framework for the DR Automation Managed Services engagement. This individual is responsible for developing, maintaining, and continuously improving Disaster Recovery Plans (DRPs) and runbook documentation in alignment with the live automat
Key Responsibilities
- Own the end to end DR documentation framework, including the definition and maintenance of standards, templates, and version control processes.
- Develop, maintain, and continuously update DRPs in alignment with automation workflow documentation, reflecting changes in applications, infrastructure, and network as they occur.
- Ensure that application and infrastructure dependency maps, startup/shutdown sequences, and impact analyses are accurately represented in DR runbooks and operational guides.
- Coordinate with the Technical Lead, Application SME, Infrastructure SME, Network SME, and Business Continuity stakeholders to capture design decisions, test results, lessons learned, and remediation actions as formal documentation updates.
- Support DR tests, exercises, and live events by preparing and distributing documentation packs, and capturing outcomes, deviations, and improvement actions in post event documentation.
- Maintain traceability between automation workflow logic and corresponding runbook steps, ensuring alignment is preserved through every change cycle.
- Establish and enforce documentation governance processes, including review cycles, approval workflows, and change control integration for DR documentation.
- Work with the broader team to identify gaps between documented procedures and actual DR automation behaviour, and drive resolution through structured updates.
- Produce clear, audit ready documentation that satisfies regulatory and compliance requirements for DR evidence and operational records.
Required Skills & Experience
- Demonstrable experience in developing and managing DR documentation frameworks, runbooks, and DRPs within complex enterprise environments.
- Strong understanding of DR and Business Continuity principles, including RTO/RPO, dependency mapping, failover/failback sequencing, and impact analysis.
- Experience working alongside technical teams (infrastructure, application, network) to translate technical designs and test outcomes into accurate, structured documentation.
- Proficiency with document management and version control tools and processes.
- Experience supporting DR tabletop exercises, DR tests, and live failover events in a documentation capacity.
- Strong organisational skills with the ability to manage multiple concurrent documentation streams across different technical domains.
- Excellent written communication skills, with the ability to produce documentation that is clear, concise, and suitable for both technical and non technical audiences.
- Familiarity with audit and regulatory requirements for DR documentation and evidence retention.
Preferred Qualifications
- Experience working within a Managed Services or Professional Services DR engagement.
- Exposure to DR automation platforms and familiarity with how automation workflows translate to runbook procedures.
- Knowledge of ITIL, ISO 22301, BCI Good Practice Guidelines, or equivalent business continuity and DR frameworks.
- Experience with Dell Technologies infrastructure environments is an advantage.
- Relevant certifications: BCI (CBCI/MBCI), DRII (CBCP), ITIL, or equivalent.
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