Director of VIP Services

Overview

Director Of Vip Services

Food & Beverage

• team.
• The primary duties and responsibilities of this role are:
• Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival planning through to post-departure follow-up across all resort touchpoints.
• Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence across all F&B venues, residential accommodations, and event spaces.
• Serve as the F&B and service quality lead for all VIP touchpoints within the Enclave portfolio, ensuring a residential, anticipatory level of service that reflects Wynn's design sensibility and commitment.
• Provide strategic F&B oversight for all VIP events, private celebrations, and high-profile functions across the resort's Events & Celebrations Center.
• Provide direct oversight of the F&B Licensing Manager and the end-to-end licensing function for all F&B operations, ensuring full compliance with RAKTDA, UAE federal law, and Wynn internal standards.
• Own the licensing roadmap for restaurants, bars/lounges, in-venue service points, storage areas, kitchens, outdoor spaces, and event venues covering trade/operational licenses, hospitality alcohol licenses, health & hygiene certificates, music/entertainment permits, signage, and outdoor seating approvals.
• Collaborate with Hotel Sales, Catering & Events, and Culinary teams to deliver extraordinary catering and event experiences that reflect Wynn's signature elegance, cultural richness, and flawless execution.
• Oversee VIP event coordination for destination weddings (including multi-day Indian wedding journeys), corporate events, gala dinners, and lifestyle activations.
• Act as the VIP experience ambassador across all 22 F&B outlets, ensuring VIP recognition, preference management, and elevated service standards are consistently executed across the full portfolio.
• Manage departmental budgets, staffing, and resources to ensure operational efficiency and service quality across VIP Services, Licensing, and event-related F&B functions.
• Ensure compliance with privacy, security, and Wynn brand standards in all VIP interactions and communications.