Director of Spa
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Key skills for this role
About the Role
Hilton is seeking a Director of Spa to oversee daily spa operations, manage guest service, product quality, inventory, and budgets. The role involves developing spa menus, implementing marketing strategies, maintaining facilities, and inspiring a high-performing team.
Key Skills for This Role
Responsibilities
- Oversee daily spa operations including guest service, product quality, inventory, systems, and departmental budgets
- Develop spa menus and implement marketing and merchandising strategies to support revenue growth
- Maintain spa facilities and equipment to ensure cleanliness and excellent working order
- Monitor service trends, respond to feedback, and implement improvements to enhance guest satisfaction
- Supervise, coach, and mentor team members; conduct performance evaluations and provide development opportunities
- Uphold health, safety, and sanitation regulatory standards
Requirements
- Passion for hospitality
- Integrity and ethical conduct
- Leadership skills
- Teamwork orientation
- Sense of ownership and accountability
- Focus on urgency and discipline
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Spa, you’re not just overseeing daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that
Responsibilities
- Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
- Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
- Maintain spa facilities: Ensure spa areas and equipment are well maintained, clean, and in excellent working order
- Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high performing team
- Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world class hotels through our Go Hilton travel program
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones
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