Director of Rooms
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Key skills for this role
About the Role
Four Seasons Hotel is seeking a Director of Rooms to lead Front Desk, Guest Services, Concierge, and Housekeeping operations at a Red Sea resort. The role involves team leadership, training, guest service excellence, and financial management.
Key Skills for This Role
Responsibilities
- Lead the operations of the Front Desk, Guest Services, Concierge and Housekeeping
- Ensure that Four Seasons standards are met through team leadership, training, and development
- Respond to a wide variety of guest requests and add personal recommendations and touches
- Monitor and assess revenue opportunities for the hotel
- Plan and prepare the Front Office revenue and expenses
- Assure the financial goals of the department are met
- Build, lead, coach, train, and develop a strong team
- Create a great workplace for all great people to deliver great experiences
Requirements
- Experience in leading Front Desk, Guest Services, Concierge, and Housekeeping operations
- Strong team leadership and development skills
- Ability to monitor and assess revenue opportunities
- Experience in planning and preparing Front Office revenue and expenses
Full Job Posting
Opportunity Overview
- We currently have an opportunity for Director of Rooms to join our Four Seasons Resort at The Red Sea opening team!
- Reporting to the Hotel Manager, you will be responsible for leading the operations of the Front Desk, Guest Services, Concierge and Housekeeping.
Responsibilities
- Ensuring that Four Seasons standards are met through team leadership, training, and development
- Responding to a wide variety of guest requests, and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence
- Monitoring and assessing revenue opportunities for the hotel
- Planning, and preparing the Front Office revenue and expenses, and assuring the financial goals of the department are met
- Building, leading, coaching, training, and developing a strong team
- Ensuring our employees feel at home and receive the highest levels of support and care along with creating a great workplace for all great people to deliver great experiences
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