Director of Rooms - Raffles Diriyah
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Key skills for this role
About the Role
Raffles Diriyah seeks a Director of Rooms to lead pre-opening and ongoing operations of the Rooms Division at a luxury hotel in Riyadh. The role involves setting brand standards, recruiting teams, and driving service excellence.
Key Skills for This Role
Responsibilities
- Lead the pre opening planning and set up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions
- Oversee financial performance, including pre opening budgeting, forecasting, cost control, and revenue optimization across all outlets
- Drive performance against Forbes Travel Guide, LQA, and internal brand standards
- Develop and execute action plans based on guest feedback, financial results, and audit outcomes
- Work closely with Revenue Management, Sales, and Marketing to support pre opening pricing, positioning, and go to market strategies
- Ensure effective labour management, productivity, and operational KPIs to balance service excellence with financial discipline
- Lead hiring, onboarding, and training to ensure alignment with brand standards and cultural values
- Build a high performance culture rooted in collaboration, creativity, and accountability across Rooms Department teams
- Take ownership of the end to end Rooms guest experience, ensuring exceptional service, quality, and consistency across all venues
- Champion innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement
- Ensure compliance with health, safety, sanitation, and regulatory standards across Rooms operation
- Oversee the end to end guest journey design, ensuring Raffles experience from pre arrival to post departure
Requirements
- Minimum 10 years of progressive Rooms leadership experience within luxury or ultra luxury hotel brands
- At least 5 years in a senior Rooms leadership role (Director of Rooms, Executive Assistant Director of Rooms, or equivalent) within a Forbes rated or comparable luxury property
- Proven success leading diverse teams in high end luxury, ultra luxury hotels
- Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex Rooms operations
- Bachelor’s degree in hospitality management, Tourism, Business, or a related field preferred
- Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape
Full Job Posting
Company Description
- Raffles Diriyah is a glamourous new landmark in Diriyah – Saudi Arabia’s “City of Earth”. Set against the UNESCO World Heritage site of Al Tuarif and the scenic Wadi Hanifa.
- Inspired by Nadji heritage, and infused with Raffles’ timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.
- At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests’ experience.
Job Description
- The Director of Rooms is a key pre opening leader responsible for the successful set up, launch and ongoing direction of all Rooms Division operations.
- This role will establish Raffles brand standards, recruit and develop high performing teams, and design exceptional guest journeys.
- Following opening, the Director of Rooms will drive service excellence, operational efficiency, and financial performance across the Rooms Division, ensuring a seamless transition from opening to steady state operations.
- Sets the standard for luxury experiences through hands on leadership, emotional intelligence, and authentic guest connection.
- Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.
- Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.
- Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre opening and operating goals, structured action plans, and measurable outcome.
- Lead the pre opening planning and set up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions, ensuring seamless execution and consistency of experience.
- Oversees financial performance, including pre opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.
- Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.
- Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year round.
- Work closely with Revenue Management, Sales, and Marketing to support pre opening pricing, positioning, and go to market strategies.
Qualifications
- Minimum 10 years of progressive Rooms leadership experience within luxury or ultra luxury hotel brands.
- At least 5 years in a senior Rooms leadership role (Director of Rooms, Executive Assistant Director of Rooms, or equivalent) within a Forbes rated, or comparable luxury property.
- Proven success leading diverse teams, in high end luxury, ultra luxury hotels.
- Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex Rooms operations.
- Bachelor’s degree in hospitality management, Tourism, Business, or a related field preferred.
- Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.
- A dynamic, emotionally intelligent leader with a passion for hospitality, and guest experience.
- Warm, polished, and service driven, with the ability to inspire teams and connect authentically.
- Creative and commercially minded, balancing innovation with operational discipline.
- Highly detail oriented with strong judgment and problem solving capabilities.
Additional Information
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Complimentary duty meal.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility & Sustainability activities.
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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