Recreation Manager
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Key skills for this role
About the Role
Raffles & Fairmont Doha seeks a Recreation Manager to oversee recreation and wellness operations, including pools, fitness facilities, and guest activities. The role ensures exceptional guest experiences, operational efficiency, safety compliance, and team development.
Key Skills for This Role
Responsibilities
- Manage the daily operations of recreation facilities, including pools, fitness centers, and recreational activities
- Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation
- Develop and implement operational policies, procedures, and service standards
- Deliver exceptional guest experiences by responding to guest needs and feedback in a timely and professional manner
- Coordinate with Spa, Rooms, Food & Beverage, and other departments to enhance guest engagement and wellness offerings
- Recruit, train, coach, and supervise recreation team members to achieve service excellence
- Prepare departmental budgets, forecasts, and financial reports while controlling costs and maximizing revenue opportunities
- Monitor performance indicators and implement improvements to enhance efficiency and guest satisfaction
- Ensure compliance with all health, safety, emergency response, and regulatory requirements
- Develop innovative recreation, fitness, and wellness programs that align with the hotel's luxury positioning
Requirements
- Bachelor's degree in Hospitality Management, Leisure Management, Sports & Recreation, or a related field
- 3–5 years of management experience in recreation, wellness, fitness, or luxury hotel operations
- Strong leadership, communication, and organizational skills
- Experience in budgeting, financial planning, and operational management
- Fluency in English; additional languages are an advantage
- CPR, First Aid, and Lifeguard certifications preferred
Full Job Posting
Company Description
- Raffles Hotels & Resorts: The Birthplace of stories and legends since 1887.
- Fairmont Hotels & Resorts: Join a dynamic team and be part of a network of 90 spectacular properties.
- Raffles & Fairmont Doha: Discover two distinguished luxury brands united within the iconic Katara Towers.
About the Application Process
- Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire.
Key Responsibilities
- Manage the daily operations of recreation facilities, including pools, fitness centers, and recreational activities
- Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
- Develop and implement operational policies, procedures, and service standards
- Deliver exceptional guest experiences by responding to guest needs and feedback in a timely and professional manner
- Coordinate with Spa, Rooms, Food & Beverage, and other departments to enhance guest engagement and wellness offerings
- Recruit, train, coach, and supervise recreation team members to achieve service excellence
- Prepare departmental budgets, forecasts, and financial reports while controlling costs and maximizing revenue opportunities
- Monitor performance indicators and implement improvements to enhance efficiency and guest satisfaction
- Ensure compliance with all health, safety, emergency response, and regulatory requirements
- Develop innovative recreation, fitness, and wellness programs that align with the hotel's luxury positioning
Qualifications
- Bachelor's degree in Hospitality Management, Leisure Management, Sports & Recreation, or a related field
- 3–5 years of management experience in recreation, wellness, fitness, or luxury hotel operations
- Strong leadership, communication, and organizational skills
- Experience in budgeting, financial planning, and operational management
- Fluency in English; additional languages are an advantage
- CPR, First Aid, and Lifeguard certifications preferred
- Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
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