Director of Residences
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Key skills for this role
About the Role
Rixos seeks a Director of Residences to lead the homeowner journey and manage luxury residential operations in Dubai. The role oversees property operations, financial performance, and a high-performing team to deliver exceptional service.
Key Skills for This Role
Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures
- Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor
- Oversee property operations including maintenance, security, concierge, housekeeping, and amenity management
- Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access
- Manage financial performance and budget oversight for residential operations
- Lead, develop, and inspire a high performing residential team
- Coordinate with Homeowners Association management, ensuring transparent communication and effective governance
- Implement and monitor health, safety, and security protocols
- Drive continuous improvement initiatives through homeowner feedback collection and analysis
- Serve as ambassador for local community engagement
- Coordinate special events, celebrations, and community activities
Requirements
- Bachelor’s degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations
- Proven track record in luxury customer service delivery and relationship management
- Strong financial acumen with budget management and P&L responsibility experience
- Excellent communication skills with the ability to engage with high net worth individuals
- Leadership experience in managing cross functional teams of 15+ team members
- Proficiency in property management systems and Microsoft Office Suite
Full Job Posting
Company Description
- Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, offering luxurious stays with culinary delights, live entertainment, sports, spa, and kids activities.
Key Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures.
- Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs.
- Oversee property operations, including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management.
- Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access.
- Manage financial performance and budget oversight for residential operations.
- Lead, develop, and inspire a high performing residential Team members.
- Coordinate with Homeowners Association management, ensuring transparent communication and effective governance.
- Implement and monitor health, safety, and security protocols.
- Drive continuous improvement initiatives through homeowner feedback collection and analysis.
- Serve as ambassador for local community engagement.
- Coordinate special events, celebrations, and community activities.
Essential Requirements
- Bachelor’s degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience.
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations.
- Proven track record in luxury customer service delivery and relationship management.
- Strong financial acumen with budget management and P&L responsibility experience.
- Excellent communication skills with the ability to engage with high net worth individuals.
- Leadership experience in managing cross functional teams of 15+ team members.
- Proficiency in property management systems and Microsoft Office Suite.
Desired Qualities
- Experience with luxury residential properties or private club management.
- Knowledge of the local market and comparative luxury service providers.
- Project management certification or demonstrated complex project delivery experience.
- Understanding of HOA governance and condominium association management.
- Multilingual capabilities reflecting regions diverse community.
- Previous experience with Fairmont, Accor, or comparable luxury hospitality brands.
- Demonstrated passion for creating exceptional lifestyle experiences.
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