Director of Operations (Automotive Logistics & Supply Chain)
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Key skills for this role
About the Role
Park Lane Motors, a fast-growing independent automotive dealership in Dubai, seeks an experienced Director of Operations to lead end-to-end vehicle operations.
Key Skills for This Role
Responsibilities
- Oversee and manage the end to end operational lifecycle of vehicle inventory, from acquisition through retail delivery
- Lead operational activities including vehicle transportation, documentation processing, inspection coordination, detailing, reconditioning, showroom preparation, and customer handover
- Develop and implement operational processes, workflows, and performance standards to improve efficiency and reduce vehicle preparation timelines
- Manage and develop a diverse operations team, including drivers, documentation personnel, inspectors, detailing staff, and operational supervisors
- Establish clear roles, responsibilities, schedules, and performance accountability across all operational functions
- Ensure efficient management of documentation processes, including ownership transfers, vehicle registration, export documentation, and regulatory compliance
- Collaborate with Sales, Purchasing, Finance, and Customer Experience teams to ensure smooth vehicle flow and operational alignment
- Implement and maintain quality assurance standards for vehicle presentation, showroom readiness, and customer delivery processes
- Monitor operational performance metrics and identify opportunities to improve productivity, cost efficiency, and customer satisfaction
- Lead continuous improvement initiatives focused on operational excellence, scalability, and process optimization
Requirements
- Bachelor's Degree in Operations Management, Supply Chain Management, Logistics, Business Administration, or related discipline
- Minimum 7 years of progressive operations or logistics leadership experience within a high volume UAE automotive environment
- Proven experience managing multi functional operational teams and large scale vehicle logistics activities
- Strong understanding of UAE automotive operational processes, vehicle movement, documentation requirements, and inventory management practices
- Demonstrated experience in process design, workflow optimization, and operational performance management
- Advanced proficiency in operational reporting, process management systems, and business performance analysis
Full Job Posting
About Park Lane Motors
- Park Lane Motors is one of the UAE's fastest growing independent automotive dealerships, operating a high volume environment with over 220 vehicles in inventory and monthly sales exceeding 120 vehicles.
- We are seeking an experienced Director of Operations to lead and optimize our end to end vehicle operations, ensuring every vehicle moves efficiently from acquisition through to customer delivery.
The Opportunity
- This is a senior leadership position responsible for overseeing the complete operational lifecycle of vehicle inventory and customer delivery.
- The successful candidate will lead a multidisciplinary operations team spanning logistics, vehicle movement, documentation, inspection, detailing, showroom presentation, and customer handover functions.
- The role requires a highly organized and process driven leader capable of implementing scalable systems, improving operational efficiency, reducing vehicle preparation timelines, and maintaining the highest standards of quality and accountability.
Key Responsibilities
- Oversee and manage the end to end operational lifecycle of vehicle inventory, from acquisition through retail delivery.
- Lead operational activities including vehicle transportation, documentation processing, inspection coordination, detailing, reconditioning, showroom preparation, and customer handover.
- Develop and implement operational processes, workflows, and performance standards to improve efficiency and reduce vehicle preparation and retail readiness timelines.
- Manage and develop a diverse operations team, including drivers, documentation personnel, inspectors, detailing staff, and operational supervisors.
- Establish clear roles, responsibilities, schedules, and performance accountability across all operational functions.
- Ensure efficient management of documentation processes, including ownership transfers, vehicle registration, export documentation, and regulatory compliance requirements.
- Collaborate with Sales, Purchasing, Finance, and Customer Experience teams to ensure smooth vehicle flow and operational alignment.
- Implement and maintain quality assurance standards for vehicle presentation, showroom readiness, and customer delivery processes.
- Monitor operational performance metrics and identify opportunities to improve productivity, cost efficiency, and customer satisfaction.
- Lead continuous improvement initiatives focused on operational excellence, scalability, and process optimization.
Qualifications & Experience
- Bachelor's Degree in Operations Management, Supply Chain Management, Logistics, Business Administration, or a related discipline.
- Minimum 7 years of progressive operations or logistics leadership experience within a high volume UAE automotive environment.
- Proven experience managing multi functional operational teams and large scale vehicle logistics activities.
- Strong understanding of UAE automotive operational processes, vehicle movement, documentation requirements, and inventory management practices.
- Demonstrated experience in process design, workflow optimization, and operational performance management.
- Advanced proficiency in operational reporting, process management systems, and business performance analysis.
Personal Attributes
- Strong leadership and people management capabilities.
- Exceptional organizational and planning skills.
- Process oriented with a continuous improvement mindset.
- Calm and effective under pressure in fast paced operational environments.
- Strong analytical and problem solving abilities.
- Excellent communication and stakeholder management skills.
- Accountable, disciplined, and committed to operational excellence.
What We Offer
- Opportunity to join one of Dubai's fastest growing automotive groups.
- High impact leadership role with direct influence on operational performance and customer experience.
- Exposure to large scale dealership operations and strategic business initiatives.
- Collaborative working environment with direct access to executive leadership.
- Competitive salary package and long term career growth opportunities.
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