Director of Operations
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Key skills for this role
About the Role
Hilton is seeking a Director of Operations for Conrad Abu Dhabi Etihad Towers, a distinguished leader and brand ambassador. The role involves overseeing all hotel operations to deliver purposeful guest experiences, driving performance and profitability, and inspiring talent.
Key Skills for This Role
Responsibilities
- Lead with Conrad’s modern luxury ethos: Oversee all hotel operations to deliver purposeful guest experiences that embody the brand’s contemporary spirit
- Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with luxury guest experiences
- Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
- Set and execute strategic direction: Shape short and long term goals, making decisions in the best interests of the hotel, the Conrad brand, and Hilton’s long term vision
- Inspire and develop talent: Provide visionary leadership to the operation team and all Team Members, embedding Hilton’s values and fostering a culture of inclusion, engagement, and belonging
- Strengthen communication and collaboration: Hold regular meetings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders
- Commit to continuous improvement: Uphold and exceed Hilton and Conrad service standards, respond to audits proactively, and drive innovation and operational integrity across the business
Requirements
- Proven experience as Director of Operations and/or Rooms Division Manager in luxury hospitality, ideally within Forbes rated and Virtuoso affiliated properties
- Passion for delivering exceptional guest experiences
- Extensive multi market expertise with a deep understanding of key global and regional markets
- Deep understanding of luxury operations and trade affiliations, with a sharp eye for detail and commitment to anticipatory, personalised service
- Track record of driving innovative commercial opportunities, particularly in Rooms, to increase profitability
- Ability to build strong networks and relationships with owners, contractors, corporate partners, and the local community
- Exceptional talent leadership, with the ability to attract, develop, and retain top performers while embedding Hilton’s culture and values
- Robust business acumen with experience in budget management, revenue forecasting, and strategic planning for a property of similar scale
- Resilient and sound in judgment, able to balance strategic vision with operational execution
- Degree or diploma in Hotel Management or equivalent
- Fluency in English (spoken and written)
Full Job Posting
Job Description
- The Director of Operations of Conrad Abu Dhabi Etihad Towers is a distinguished leader and brand ambassador, dynamic and forward thinking leader who embodies the brand’s modern approach to luxury and its commitment to purposeful travel.
- With a passion for innovation and a deep understanding of today’s luxury traveller, the Director of Operations leads with clarity and intention, shaping a guest journey that is both elevated and authentic.
- Through curated experiences and a culture of excellence, every moment becomes meaningful, while driving performance and delivering on ownership expectations with precision and care.
About The Conrad Brand
- Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does.
- We offer access to a world of infinite connections, intuitive services, and inspired experiences along our guests’ journeys.
- We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.
About The Property
- Conrad Abu Dhabi Etihad Towers is one of the UAE’s most iconic luxury destinations, proudly positioned as Abu Dhabi’s leading urban resort.
- The hotel features 377 elegantly appointed rooms and suites, 199 serviced residences, a private beach, three outdoor pools, a luxury spa, and more than 5,000 sqm of meeting and event facilities.
- Home to 12 award winning restaurants and bars, including several internationally acclaimed dining concepts.
- Situated between the Arabian Gulf and the vibrant Corniche, just minutes from the Presidential Palace and the city’s key business and leisure attractions.
Responsibilities
- Lead with Conrad’s modern luxury ethos: Oversee all hotel operations to deliver purposeful guest experiences that embody the brand’s contemporary spirit while fostering a guest centric culture of intuitive service, immersive storytelling, and meaningful connections.
- Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with luxury guest experiences.
- Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment.
- Set and execute strategic direction: Shape short and long term goals, making decisions in the best interests of the hotel, the Conrad brand, and Hilton’s long term vision.
- Inspire and develop talent: Provide visionary leadership to the operation team and all Team Members, embedding Hilton’s values and fostering a culture of inclusion, engagement, and belonging.
- Strengthen communication and collaboration: Hold regular meetings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability.
- Commit to continuous improvement: Uphold and exceed Hilton and Conrad service standards, respond to audits proactively, and drive innovation and operational integrity across the business.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Skills
- Proven experience as Director of Operations and or Rooms Division Manager in luxury hospitality, ideally within Forbes rated and Virtuoso affiliated properties.
- Passion for delivering exceptional guest experiences.
- Extensive multi market expertise with a deep understanding of key global and regional markets.
- Deep understanding of luxury operations and trade affiliations, with a sharp eye for detail and commitment to anticipatory, personalised service.
- Track record of driving innovative commercial opportunities, particularly in Rooms, to increase profitability.
- Ability to build strong networks and relationships with owners, contractors, corporate partners, and the local community.
- Exceptional talent leadership, with the ability to attract, develop, and retain top performers while embedding Hilton’s culture and values.
- Robust business acumen with experience in budget management, revenue forecasting, and strategic planning for a property of similar scale.
- Resilient and sound in judgment, able to balance strategic vision with operational execution.
- Degree or diploma in Hotel Management or equivalent.
- Fluency in English (spoken and written).
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world class brands, and a company wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
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