Director of Information Technology - Sofitel Jabal Omar Makkah
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Key skills for this role
About the Role
Accor seeks a Director of Information Technology for Sofitel Jabal Omar Makkah to lead strategic planning, implementation, security, and maintenance of all IT systems. The role ensures technology supports hotel operations, enhances guest experience, and complies with Accor standards.
Key Skills for This Role
Responsibilities
- Develop and implement the hotel's Information Technology strategy aligned with Accor's standards
- Serve as the hotel's technology advisor to the General Manager and Executive Committee
- Recommend innovative technologies that improve operational efficiency, guest satisfaction, data security and profitability
- Lead digital transformation initiatives across all departments
- Prepare and manage the annual IT operating and capital expenditure budgets
- Ensure compliance with Accor IT governance, cybersecurity policies, and corporate technology standards
- Ensure the efficient operation of all hotel technology systems
- Develop and maintain robust cybersecurity practices to protect hotel systems and confidential information
- Implement data backup, disaster recovery, and business continuity procedures
- Manage relationships with technology suppliers and service providers
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline
- Minimum 8–10 years of Information Technology experience within the hospitality industry
- Minimum 3–5 years in a senior IT leadership role within a luxury hotel
- Fluent in English and Arabic
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- The Director of Information Technology is responsible for the strategic planning, implementation, security, maintenance, and continuous improvement of all information technology systems across the hotel.
- The role ensures that technology effectively supports hotel operations, enhances guest experience, safeguards business information, and complies with Accor standards and local regulations.
- The Director of Information Technology provides strategic leadership in technology initiatives, digital transformation, cybersecurity, infrastructure management, and hotel systems while ensuring uninterrupted business operations.
Key Responsibilities
- Develop and implement the hotel's Information Technology strategy aligned with Accor's standards
- Serve as the hotel's technology advisor to the General Manager and Executive Committee
- Recommend innovative technologies that improve operational efficiency, guest satisfaction, data security and profitability
- Lead digital transformation initiatives across all departments
- Prepare and manage the annual IT operating and capital expenditure budgets
- Ensure compliance with Accor IT governance, cybersecurity policies, and corporate technology standards
- Ensure the efficient operation of all hotel technology systems
- Ensure preventive maintenance programs are established and executed for all IT hardware and infrastructure
- Coordinate timely repair and replacement of faulty hardware and software
- Maintain system availability and minimize operational downtime
- Develop and maintain robust cybersecurity practices to protect hotel systems and confidential information
- Ensure user access controls are maintained and periodically reviewed
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline
- Minimum 8–10 years of Information Technology experience within the hospitality industry
- Minimum 3–5 years in a senior IT leadership role within a luxury hotel
- Fluent in English and Arabic
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