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Director of Hotel Operations

Vintage Grand Hotel
Dubai, UAE
Contract
Director
AED 25,000/year
2 months ago
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Overview

  • Responsible for overseeing the day-to-day operations in the hotel and apartments; ensuring seamless coordination between departments, maintaining high service standards, and optimizing overall operational efficiency.
  • This role is central to delivering an excellent guest experience while ensuring cost control and seamless operational workflows.
  • Areas of responsibility will include Front Office, Recreation, Housekeeping, Food and Beverage Service, Culinary Operation and Engineering.
  • Your day-to-day
  • Works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and other brand initiatives.
  • Meet the brand’s standards, target customer needs, ensure employee satisfaction, focus on growing revenues and maximize the financial performance of the hotel.
  • Develop, manage and implement an innovative and competitive annual strategic plan for the property to set clear prioritization of resources against budget to grow market share, brand preference and total revenue.
  • Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and provide a return on investment.
  • Must effectively balance cost with maintaining high-quality services, ensuring that all operational costs contribute to profitability.
  • Ensure the hotel meets overall Marriott regulations and SOPs, health and safety standards, and environmental guidelines. This is particularly important as Marriott’s focus onsustainability and energy efficiency is a key KPI for all hotel leaders.
  • Take a proactive lead in driving initiatives across the hotel team to support the hotel’s responsible business agenda towards Corporate Social Responsibility.
  • Create and manage hotel budgets and forecasts along with financial head and operational leaders.
  • To monitor revenue streams and to ensure strategic plans are in place for continual optimal revenue management.
  • Leverage external partnerships with property vendors, agencies and suppliers ensuring compliance to the Marriott ways of working.
  • Drive and implement guest experience strategies along with the operational HODs to achieve the key drivers of guest satisfaction.
  • Analyze guest experience issues, identify trends and implement actions plans to ensure continuous improvement.
  • Work with hotel management to develop an operational strategy that is aligned with the brand’s business strategy and lead its execution.
  • Champion the brand’s service vision for product and service delivery and ensure alignment amongst the hotel leadership teams.
  • Develop systems to enable employees to understand guest satisfaction results and ensure consistent team focus on guest experience results.
  • Communicate a clear and consistent message regarding departmental KPIs to produce desired results.
  • Stay visible and interface with guests on a regular basis to obtain feedback on quality of product, service levels and overall guest satisfaction.
  • Incorporate guest satisfaction as a component of operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Set goals and expectations for direct reports using the performance management process and hold operational management accountable for successful performance.
  • Conduct annual performance appraisal with direct reports.
  • Solicit employee feedback, utilize an “open door policy” and review employee satisfaction results to identify and address employee problems or concerns.
  • Champion change, ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.

Education & Experience

  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or a related major.
  • 2 years experience in a 5-star hotel in the same/similar role – handling overall hotel operations as the No.2 to the General Manager.
  • Marriott experience as an Operations Manager or Director of Operations preferred.
  • Proven experience in project management and stakeholder management.
  • Proven business acumen through exemplary financial results in previous assignments.
  • Strong guest experience and brand audit results in in previous assignments.
  • Local UAE or GCC experience in similar capacity as must.
  • Pay: From AED25,000.00 per month

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