Executive Lounge Associate
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Key skills for this role
About the Role
Vintage Grand Hotel is seeking an Executive Lounge Associate to deliver personalized experiences to Marriott Bonvoy Elite members and VIPs. The role involves managing check-in/out, executing breakfast and cocktail hours, and maintaining lounge standards.
Key Skills for This Role
Responsibilities
- Welcome Marriott Bonvoy Elite members, Executive Lounge guests, and VIPs with genuine warmth and professionalism
- Manage Executive Lounge check in and check out procedures efficiently
- Deliver personalized service by recognizing guest preferences and anticipating individual needs
- Ensure exceptional execution of breakfast, afternoon refreshments, and cocktail hours in accordance with Marriott Brand Standards
- Maintain the Executive Lounge to the highest standards of cleanliness, presentation, and ambiance
- Build strong relationships with guests to create memorable and personalized experiences
- Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments
- Prepare VIP amenities, special room arrangements, and guest preference requests prior to arrival
- Handle guest feedback, concerns, and service recovery professionally
- Maintain confidentiality and privacy of all guests
- Ensure compliance with Marriott Brand Standards and hotel operating procedures
- Complete shift handovers, reports, and guest preference updates using Opera PMS and Marriott systems
Requirements
- Minimum 1 2 years experience in a luxury or premium upscale 5 star hotel, preferably in Executive Lounge, Front Office, Guest Relations, or Food & Beverage
- Previous experience within a Marriott hotel is highly preferred
- Excellent communication and interpersonal skills
- Professional appearance and grooming in accordance with Marriott standards
- Strong attention to detail
- Ability to work flexible shifts, including weekends and public holidays
- Working knowledge of Opera PMS
- Fluency in English is essential
Full Job Posting
About the Role
- We are seeking a passionate, well groomed, and service driven Executive Lounge Associate to join our Front Office team.
- Deliver thoughtful, personalized experiences to Marriott Bonvoy Elite members, Executive Floor guests, and VIPs.
Key Responsibilities
- Welcome Marriott Bonvoy Elite members, Executive Lounge guests, and VIPs with genuine warmth and professionalism.
- Manage Executive Lounge check in and check out procedures efficiently.
- Deliver personalized service by recognizing guest preferences and anticipating individual needs.
- Ensure exceptional execution of breakfast, afternoon refreshments and cocktail hours.
- Maintain the Executive Lounge to the highest standards of cleanliness, presentation, and ambiance.
- Build strong relationships with guests to create memorable and personalized experiences.
- Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments.
- Prepare VIP amenities, special room arrangements, and guest preference requests prior to arrival.
- Handle guest feedback, concerns, and service recovery professionally.
- Maintain confidentiality and privacy of all guests.
- Ensure compliance with Marriott Brand Standards, LQA standards, and hotel operating procedures.
- Complete shift handovers, reports, and guest preference updates using Opera PMS and Marriott systems.
Requirements
- Minimum 1–2 years' experience in a luxury or premium upscale 5 star hotel, preferably in Executive Lounge, Front Office, Guest Relations, or Food & Beverage.
- Previous experience within a Marriott hotel is highly preferred.
- Excellent communication and interpersonal skills with a passion for guest engagement.
- Professional appearance and grooming in accordance with Marriott standards.
- Strong attention to detail and commitment to delivering exceptional guest experiences.
- Ability to work flexible shifts, including weekends and public holidays.
- Working knowledge of Opera PMS; familiarity with Marriott systems is an advantage.
- Fluency in English is essential; additional languages are highly desirable.
What We Offer
- Competitive salary and benefits package.
- Company provided accommodation, meals, and transportation.
- Medical insurance.
- Annual leave and benefits in accordance with UAE Labour Law.
- Uniform and laundry service.
- Comprehensive Marriott training and development programs.
- Career growth opportunities within Marriott's global network.
- A collaborative, inclusive, and people first work environment.
Pay
- From AED 1,500.00 per month.
Work Location
- Dubai, United Arab Emirates (In person).
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