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indeed

Asst. F&B Manager

Vintage Grand Hotel
Dubai, UAE
Full Time
Manager
Onsite
AED 10,000/month / month
2 weeks ago
Customer ServiceTeam LeadershipCoachingProblem SolvingFood and Beverage ManagementFinancial Management
Free

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Customer ServiceTeam LeadershipCoaching
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Company Overview

  • The Group Vintage has signed a franchise agreement with Marriott International to convert the Vintage Grand Hotel to a dual branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City.
  • The property is set to be the largest Marriott Executive Apartments in UAE, bringing new F&B experiences to the area.
  • Projected opening in Q4 2025, the hotel will feature 365 rooms, multiple dining outlets, M Club lounge, pool, fitness center, and tennis court.

Duties & Responsibilities

  • Provides outstanding customer service to both guests and employees, ensuring all interactions reflect the brand’s service culture.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Responds quickly and proactively to employee's concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.

Qualifications

  • Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
  • 4+ year experience in the food and beverage, culinary, or related professional area.

Compensation

  • Pay: From AED 10,000.00 per month.

Job Type

  • Full time

Work Location

  • In person

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