Director of Catering and Conference Services
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Key skills for this role
About the Role
Four Seasons Hotel Abu Dhabi is seeking a Director of Catering and Conference Services to oversee all aspects of the catering sales department. The role includes supervising staff, managing financial forecasts, liaising with vendors, and ensuring exceptional event execution.
Key Skills for This Role
Responsibilities
- Oversee all aspects of a profit and service driven Catering and Conference Services Department.
- Supervise conference services, catering sales and administrative staff in their day to day roles.
- Prepare with analysis the Catering and Conference Services weekly 3 Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget.
- Act as the liaison for all vendor/supplier related clients’ needs (e.g., Audio Visual, Florists, Entertainment, Transportation, DMC, Off site Locations).
- Complete periodic audits of the Account and Booking Data in Golden Sales & Catering.
- Evaluate current sales practices and make recommendations to maximize profitability.
- Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans.
- Finalize the requirements of personally booked or assigned Catering and Conference Services bookings while maximizing revenue potential through up selling.
- Supervise the execution of banquet events and ensure satisfaction of client at the outset of all events.
- Find solutions to challenges that arise while groups are on property and keep Commercial Director and Planning Committee informed.
- Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs.
- Plan and/or attend and/or participate in meetings with hotel staff and clients.
Requirements
- A minimum of 2–3 years’ experience in a similar role within a luxury brand, preferably with strong knowledge of the UAE market
- Knowledge of Catering Sales operations, hygiene standards, and cost control procedures
- Strong leadership, organizational, and financial management skills
- Excellent communication, interpersonal, and guest service skills
- Ability to work in a fast paced environment and as part of a team
- Proficient in English (speaking, reading, writing); Arabic language is a plus
Full Job Posting
About the Role
- The Director of Catering and Conference Services will oversee all aspects of a profit and service driven Catering Sales Department.
Main Duties/Description
- To oversee all aspects of a profit and service driven Catering and Conference Services Department.
- Supervision of the conference services, catering sales and administrative staff in their day to day roles.
- Review for accuracy and assign to the Conference Services Managers all booking turnovers from the Sales Department.
- Prepare with analysis the Catering and Conference Services weekly 3 Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget.
- The ability to assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.
- Act as the liaison for all vendor/supplier related clients’ needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, and Off site Locations etc.).
- Complete periodic audits of the Account and Booking Data in Golden Sales & Catering to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports.
- Evaluate current sales practices and make recommendations to maximize the profitability of the Catering and Conference Services resources.
- Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans.
- Finalize the requirements of personally booked or assigned Catering and Conference Services bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the
- Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.
- Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Commercial Director and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
What You Bring
- A minimum of 2–3 years’ experience in a similar role within a luxury brand, preferably with strong knowledge of the UAE market
- Knowledge of Catering Sales operations, hygiene standards, and cost control procedures
- Strong leadership, organizational, and financial management skills.
- Excellent communication, interpersonal, and guest service skills
- Ability to work in a fast paced environment and as part of a team
- Proficient in English (speaking, reading, writing); Arabic language is a plus
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Laundry/Dry Cleaning for Business Attire
- Complimentary Employee Meals
- and so much more!
Schedule & Hours
- This is a full time role
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