Director, Data Science & Algorithms - CX Product Experiences

Use AI-powered tools (such as ChatGPT, GitHub Copilot, and other emerging technologies) to improve decision making, productivity, communication, and operational efficiency.

Leverage experimentation platforms, analytics tools, machine learning infrastructure, and product development systems to guide roadmap decisions and measure business impact.

Continuously evaluate and adopt new AI capabilities, technologies, and ways of working that improve team effectiveness and accelerate innovation.

You are a strategic technical leader who combines deep expertise in machine learning and AI with exceptional product thinking, organizational leadership, and business judgment. You thrive in highly collaborative environments, enjoy solving ambiguous problems, and know how to translate emerging technologies into measurable customer and business outcomes.

Advanced degree (MS or PhD) in Computer Science, Machine Learning, Statistics, Operations Research, Engineering, or a related field.

Experience leading AI- or ML-driven consumer products within e-commerce, marketplaces, retail, recommendations, personalization, or digital consumer experiences.

Experience building or evolving experimentation platforms, product analytics capabilities, or AI governance and operational excellence practices.

Familiarity with large-scale recommendation systems, ranking models, generative AI applications, causal inference, optimization, or reinforcement learning.

Experience leading organizations through significant technical transformation, organizational scaling, or AI adoption initiatives.

Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

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