Director - Client Development - Jumeirah
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Key skills for this role
About the Role
Jumeirah seeks a Director of Client Development to build a community of high-value guests and drive repeat visitation. The role requires 10+ years in client development or luxury guest relations, with strong VIP engagement and CRM experience.
Key Skills for This Role
Responsibilities
- Build a community of high value guests around the Signature portfolio, creating a sense of belonging that drives repeat visitation and long term loyalty
- Develop meaningful relationships with VIPs, private offices and influential connectors who shape where and how people choose to dine
- Design engagement strategies that move beyond outreach, creating moments that bring guests back, more often and with greater intent
- Partner closely with on site teams to ensure every returning guest feels recognised, valued and seamlessly cared for
- Use insight and intuition to unlock opportunities for reconnection, retention and deeper guest engagement across venues
- Elevate Client Development into a function that directly influences revenue, guest value and the long term strength of the brand
Requirements
- 10 years’ experience in client development, CRM or luxury guest relations
- Minimum 3–5 years managing VIP engagement, loyalty or clienteling strategies across multiple venues or brands
- Proven ability to build networks that drive repeat business and revenue
- Strong understanding of high net worth and luxury guest segments
- Experience using CRM and guest data to influence commercial performance at portfolio level
Full Job Posting
About Jumeirah
- Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries.
About the Job
- An exciting opportunity has arisen for a Director of Client Development to join Jumeirah.
Main Duties and Responsibilities
- Build a community of high value guests around the Signature portfolio, creating a sense of belonging that drives repeat visitation and long term loyalty.
- Develop meaningful relationships with VIPs, private offices and influential connectors who shape where and how people choose to dine.
- Design engagement strategies that move beyond outreach, creating moments that bring guests back, more often and with greater intent.
- Partner closely with on site teams to ensure every returning guest feels recognised, valued and seamlessly cared for.
- Use insight and intuition to unlock opportunities for reconnection, retention and deeper guest engagement across venues.
- Elevate Client Development into a function that directly influences revenue, guest value and the long term strength of the brand.
About You
- 10 years’ experience in client development, CRM or luxury guest relations.
- Minimum 3–5 years managing VIP engagement, loyalty or clienteling strategies across multiple venues or brands.
- Proven ability to build networks that drive repeat business and revenue.
- Strong understanding of high net worth and luxury guest segments.
- Experience using CRM and guest data to influence commercial performance at portfolio level.
About the Benefits
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Comprehensive healthcare and life insurance coverage.
- Paid annual leave entitlement.
- Incentive programmes aligned with leadership performance.
- Competitive tax free salary paid in UAE Dirhams (AED).
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