Digital Service Assurance Section Head

Role Purpose

Quality and Release Assurance

• Define and enforce functional, performance, security, and operability QA and release gates.
• Ensure pre-production validation, regression testing, performance testing, and operational acceptance before production rollout.

Compliance and Audit

• Operate audit-ready processes for digital platforms and present evidence for internal and external audits.
• Maintain controls, logs, and change traceability, and manage remediation plans for audit findings.

Service Quality Governance

• Define KPIs and SLOs, monitor SLA adherence, and drive corrective actions for underperformance.
• Convert telemetry into assurance actions and preventive controls with Performance teams.

Security and Risk Assurance

• Ensure vulnerability scanning, configuration baselines, and secure deployment checks for infrastructure and applications.
• Maintain risk registers and drive remediation with architecture, infrastructure, and security teams.

Change and Continuous Improvement

• Govern controlled and auditable deployments, including rollbacks, canary strategies, and runbook readiness.
• Report assurance outcomes, maintain quality playbooks and audit artefacts, and lead improvement initiatives.
• Support policy monitoring and identify opportunities to improve systems, processes, productivity, and cost efficiency.

People Management

• Participate in on-the-job training, mentoring, and coaching of subordinates.
• Provide direction, prioritize tasks, delegate responsibilities, monitor workflow, and promote a high-performance environment.

Qualifications and Requirements

• Minimum six years of experience in a related field or equivalent.
• Bachelor’s degree in engineering, computer science, information technology, or an equivalent field.
• QA or testing certifications such as ISTQB, Certified Test Manager, or Certified Quality Analyst are preferred.
• ISTQB Agile Tester or Scrum Master certification is preferred.