Digital Manager

Overview

Job Objective

Key Responsibilities

• Manage digital platform operations, including platform updates, feature rollouts, issue resolution, and ongoing performance monitoring.
• Coordinate closely with business, technology, content, community, program, and digital platform teams to ensure alignment on priorities and delivery timelines.
• Act as the key liaison between internal stakeholders and external technology vendors to ensure smooth execution and timely delivery.
• Monitor platform performance, user engagement, and operational effectiveness, identifying areas for improvement.
• Support the development and execution of a digital platform roadmap based on business needs, user insights, platform performance, and growth opportunities.
• Troubleshoot platform-related issues by coordinating with technical teams and vendors to ensure timely resolution.
• Ensure platform changes, updates, and enhancements are delivered in line with agreed scope, quality standards, and timelines.
• Maintain strong governance around platform delivery, issue tracking, vendor performance, and stakeholder communication.
• Identify risks, dependencies, and delivery challenges early, and recommend practical solutions to address them.
• Support continuous improvement of digital platform processes, workflows, and user experience.

Key Skills And Experience

• 7–10 years of experience in digital operations, product operations, product management, or digital platform delivery.
• Experience managing technology vendors and coordinating platform updates, feature rollouts, and digital delivery activities.
• Strong understanding of CMS and web platforms.
• Basic understanding of technical architecture and platform systems; deep technical or coding expertise is not required.
• Proven ability to manage and align multiple internal stakeholders across business, content, community, program, and technology teams.
• Strong delivery discipline with the ability to manage timelines, dependencies, priorities, and issue resolution.
• Strategic mindset with the ability to identify opportunities and challenges, and contribute to the development of a growth-focused digital roadmap.
• Strong communication, stakeholder management, and vendor management skills.
• Hands-on, execution-focused working style with the ability to operate in a fast-paced and evolving environment.