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Development Specialist
X-Focus Solutions
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Service developmentService designMarket researchCustomer insights and feedback analysisCompetitor analysisBusiness cases and feasibility assessment
Free
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Service developmentService designMarket research
Role Overview
The Service Development Specialist identifies new service opportunities, improves existing offerings, and supports scalable services that meet customer needs and business objectives.
The role works with business, operations, sales, marketing, product, and leadership teams to drive service innovation, customer value, and sustainable growth.
Key Skills for This Role
Service developmentService designMarket researchCustomer insights and feedback analysisCompetitor analysisBusiness cases and feasibility assessment
Full Job Posting
Role Overview
The Service Development Specialist identifies new service opportunities, improves existing offerings, and supports scalable services that meet customer needs and business objectives.
The role works with business, operations, sales, marketing, product, and leadership teams to drive service innovation, customer value, and sustainable growth.
Key Responsibilities
- Develop service development strategies aligned with business objectives and market opportunities.
- Identify opportunities through market research, customer insights, competitor analysis, and industry trends.
- Develop service concepts, offerings, packages, value propositions, pricing strategies, and operational requirements.
- Evaluate existing services for quality, efficiency, customer experience, profitability, and adoption.
- Conduct feasibility assessments, business cases, market analysis, and commercial evaluations.
- Coordinate cross-functional design, testing, launch, improvement, and implementation activities.
- Define and monitor service KPIs, customer satisfaction metrics, revenue targets, and performance indicators.
- Support go-to-market planning, marketing initiatives, sales enablement, proposals, and customer communications.
- Monitor service performance, profitability, adoption, retention, and market response.
- Prepare management reports, service development plans, business cases, and strategic recommendations.
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