Desktop Support Engineer - Sydney

Due to continued growth within our team, we have multiple roles across the wider Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

As a Desktop Support Engineer, you will be accountable for, but not limited to:

Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.

Assisting new users with their IT hardware collection and setup.

Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers

Recording all customer contacts in the appropriate ITSM tool

Keeping commitments to customers with regard to progress updates

Using tools and processes to deliver services to customers in accordance with SLAs

Proactively manage and maintain customer infrastructure as directed

Initiate and drive service and process improvement

Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)