workable
Desktop Support Engineer - Perth
Datacom
Perth, AUS
Full-time
Entry
Onsite
Discovered 2 weeks ago
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Role Overview
Due to continued growth within our team, we have multiple roles across Perth CBD. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.
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About the Role
Due to continued growth within our team, we have multiple roles across Perth CBD. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.
What you’ll do
As a Desktop Support Engineer, you will be accountable for, but not limited to:
Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
Assisting new users with their IT hardware collection and setup.
Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
Recording all customer contacts in the appropriate ITSM tool
Keeping commitments to customers with regard to progress updates
Using tools and processes to deliver services to customers in accordance with SLAs
Proactively manage and maintain customer infrastructure as directed
Initiate and drive service and process improvement
Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
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