Delivery Lead – Content Operations
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Key skills for this role
About the Role
Accenture Song is seeking a Delivery Lead for Content Operations to lead large-scale content production and supply chain transformation programs. The role involves client advisory, delivery leadership, and people management.
Key Skills for This Role
Responsibilities
- Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives
- Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale
- Help clients define future state content operating models, governance structures, workflows, and delivery approaches
- Lead end to end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met
- Oversee multi disciplinary delivery teams operating across onshore, nearshore, and offshore locations
- Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs
- Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement
- Help clients understand the impact of GenAI and Agentic AI on content operations and content production
- Lead and mentor content operations, project management, and delivery resources across multiple engagements
Requirements
- 10+ years of experience delivering large scale content operations, digital production, marketing operations, or content supply chain programs
- 5+ years leading cross functional client facing teams in consulting, agency, managed services, or enterprise environments
- Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models
- Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery
- Strong understanding of content operating models, workflow design, governance, and content lifecycle management
- Experience facilitating executive workshops and stakeholder alignment sessions
- Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships
- Experience implementing or working with CMS, DAM, workflow, and content operations platforms
- A University Degree is required
- English is required for this position
Full Job Posting
We Are
- Accenture Song accelerates growth and value for our clients through sustained customer relevance.
- Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
You Are
- A seasoned consulting and delivery leader with expertise in content production, content operations, and content supply chain transformation.
- You understand how content gets created at scale—from briefing and planning through production, localization, governance, publishing, and optimization.
- You are equally comfortable facilitating executive workshops, leading delivery teams, standing up new operating models, and advising clients on the future of Content Operations.
The Work
- Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives.
- Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale.
- Help clients define future state content operating models, governance structures, workflows, and delivery approaches.
- Lead end to end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met.
- Oversee multi disciplinary delivery teams operating across onshore, nearshore, and offshore locations.
- Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs.
- Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement.
- Help clients understand the impact of GenAI and Agentic AI on content operations and content production.
- Lead and mentor content operations, project management, and delivery resources across multiple engagements.
Here's What You'll Need
- 10+ years of experience delivering large scale content operations, digital production, marketing operations, or content supply chain programs.
- 5+ years leading cross functional client facing teams in consulting, agency, managed services, or enterprise environments.
- Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models.
- Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery.
- Strong understanding of content operating models, workflow design, governance, and content lifecycle management.
- Experience facilitating executive workshops and stakeholder alignment sessions.
- Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships.
- Experience implementing or working with CMS, DAM, workflow, and content operations platforms.
- A University Degree is required for this position.
- English is required for this position.
Compensation
- The base pay range for British Columbia/Ontario is CAD 161,050 to CAD 319,300.
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