Debt Recovery Officer / Call Centre Agents
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Key skills for this role
About the Role
First Solution Management Services seeks a Debt Recovery Officer to manage overdue accounts, negotiate repayment solutions, and ensure timely debt recovery in Dubai. The role requires fluency in Arabic and English, strong communication skills, and a target-driven mindset.
Key Skills for This Role
Responsibilities
- Contact customers by phone to discuss overdue accounts
- Negotiate payment arrangements and resolve outstanding balances
- Handle customer inquiries professionally and courteously
- Update customer records accurately in the system
- Meet collection and quality targets
- Ensure compliance with company policies and relevant regulations
Requirements
- Fluency in Arabic and English (spoken and written)
- Bachelor's Degree
- Previous experience in debt collection, customer service, or a call centre is preferred
- Strong communication and negotiation skills
- Ability to work under pressure and meet targets
- Basic computer skills and familiarity with CRM systems is an advantage
Full Job Posting
About the Role
- We are seeking motivated and results driven Debt Recovery Officers to join our growing team in Dubai.
- The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with UAE regulations.
- This role is ideal for individuals who are target oriented, confident communicators, and capable of working in a performance driven environment.
Key Responsibilities
- Contact customers by phone to discuss overdue accounts.
- Negotiate payment arrangements and resolve outstanding balances.
- Handle customer inquiries professionally and courteously.
- Update customer records accurately in the system.
- Meet collection and quality targets.
- Ensure compliance with company policies and relevant regulations.
Requirements
- Fluency in Arabic and English (spoken and written).
- Previous experience in debt collection, customer service, or a call centre is preferred.
- Strong communication and negotiation skills.
- Ability to work under pressure and meet targets.
- Basic computer skills and familiarity with CRM systems is an advantage.
- Bachelor's Degree (required)
- Proven experience in debt collection, Telesales, banking, or financial services is preferred
- Strong negotiation and persuasion skills
- Target driven mindset with ability to handle performance pressure
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Ability to meet deadlines and manage time effectively
Pay
- AED 3,000 4,000 per month plus Performance Incentives
Job Type
- Full Time, Permanent
Work Location
- In person
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