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indeed

Debt Recovery Officer / Call Centre Agents

First Solution Management Services
Dubai, UAE
Full Time
Mid
Onsite
AED 3,000 4,000/month / month
1 weeks ago
Debt CollectionNegotiationCommunicationCRM SystemsArabicEnglish
Free

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Debt CollectionNegotiationCommunication
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About the Role

  • We are seeking motivated and results driven Debt Recovery Officers to join our growing team in Dubai.
  • The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with UAE regulations.
  • This role is ideal for individuals who are target oriented, confident communicators, and capable of working in a performance driven environment.

Key Responsibilities

  • Contact customers by phone to discuss overdue accounts.
  • Negotiate payment arrangements and resolve outstanding balances.
  • Handle customer inquiries professionally and courteously.
  • Update customer records accurately in the system.
  • Meet collection and quality targets.
  • Ensure compliance with company policies and relevant regulations.

Requirements

  • Fluency in Arabic and English (spoken and written).
  • Previous experience in debt collection, customer service, or a call centre is preferred.
  • Strong communication and negotiation skills.
  • Ability to work under pressure and meet targets.
  • Basic computer skills and familiarity with CRM systems is an advantage.
  • Bachelor's Degree (required)
  • Proven experience in debt collection, Telesales, banking, or financial services is preferred
  • Strong negotiation and persuasion skills
  • Target driven mindset with ability to handle performance pressure
  • Excellent verbal and written communication skills
  • Strong problem solving and conflict resolution abilities
  • Ability to meet deadlines and manage time effectively

Pay

  • AED 3,000 4,000 per month plus Performance Incentives

Job Type

  • Full Time, Permanent

Work Location

  • In person

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