Debt Collection Officer
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Key skills for this role
About the Role
First Solution Management Services seeks a Debt Recovery Officer in Dubai to manage overdue accounts, negotiate repayment solutions, and meet collection targets. Requires fluency in Arabic and English, and previous debt collection or call centre experience preferred.
Key Skills for This Role
Responsibilities
- Contact customers by phone to discuss overdue accounts
- Negotiate payment arrangements and resolve outstanding balances
- Handle customer inquiries professionally and courteously
- Update customer records accurately in the system
- Meet collection and quality targets
- Ensure compliance with company policies and relevant regulations
Requirements
- Fluency in Arabic and English (spoken and written)
- Previous experience in debt collection, customer service, or a call centre preferred
- Strong communication and negotiation skills
- Ability to work under pressure and meet targets
- Basic computer skills and familiarity with CRM systems is an advantage
- Bachelor’s Degree
Full Job Posting
About the Role
- We are seeking motivated and results driven Debt Recovery Officers to join our growing team in Dubai.
Key Responsibilities
- Contact customers by phone to discuss overdue accounts.
- Negotiate payment arrangements and resolve outstanding balances.
- Handle customer inquiries professionally and courteously.
- Update customer records accurately in the system.
- Meet collection and quality targets.
- Ensure compliance with company policies and relevant regulations.
Requirements
- Fluency in Arabic and English (spoken and written).
- Previous experience in debt collection, customer service, or a call centre is preferred.
- Strong communication and negotiation skills.
- Ability to work under pressure and meet targets.
- Basic computer skills and familiarity with CRM systems is an advantage.
- Bachelor’s Degree (required)
- Proven experience in debt collection, Telesales, banking, or financial services is preferred
- Strong negotiation and persuasion skills
- Target driven mindset with ability to handle performance pressure
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Ability to meet deadlines and manage time effectively
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