Customs Specialist & Logistics Operations – Customs Clearance Officer

Job Overview

Key Responsibilitiescustoms Clearance & Documentation

• Prepare, review, and submit import, export, and re-export customs declarations in compliance with UAE Federal Customs Authority (FCA) regulations.
• Process and manage shipping documentation including Bills of Lading, Airway Bills, Commercial Invoices, Packing Lists, Certificates of Origin, and Customs Declarations.
• Classify goods using the correct HS tariff codes for accurate duty and tax calculations.
• Coordinate with customs authorities, ports, and free zones for smooth cargo clearance.
• Handle duty exemptions, refunds, and customs-related applications.
• Maintain accurate records of declarations, permits, and customs documentation.

Logistics & Operations Coordination

• Coordinate with freight forwarders, shipping lines, transport providers, and warehouse teams.
• Track inbound and outbound shipments and resolve customs or logistics delays.
• Manage door-to-door logistics operations across the UAE.
• Ensure efficient cargo movement and cost-effective routing solutions.

Regulatory Compliance & Risk Management

• Ensure compliance with UAE customs laws, trade regulations, and free zone requirements.
• Monitor restricted goods regulations and compliance standards.
• Support customs inspections, audits, and operational reviews.
• Stay updated with UAE customs and trade regulation changes.

Client & Stakeholder Management

• Act as the main point of contact for customs and logistics-related inquiries.
• Provide shipment updates, clearance timelines, and duty estimates to clients.
• Maintain strong relationships with customs brokers, shipping agents, and government authorities.

Reporting & Process Improvement

• Prepare operational reports and clearance performance updates.
• Recommend process improvements to optimize operations and reduce costs.
• Maintain SOPs and support junior staff training when required.

Requirementsqualifications

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, International Trade, Business Administration, or related field.
• Professional certifications in Customs Brokerage, Freight Forwarding, or Logistics are preferred.
• CCS / CLS certification is an advantage.

Experience

• 5–7 years of UAE experience in customs clearance, freight forwarding, or logistics operations.
• Hands-on experience with UAE customs systems such as Mirsal 2, Dubai Trade, and Abu Dhabi Customs platforms.
• Experience handling sea, air, and road shipments.
• Previous experience in shipping or freight forwarding companies preferred.

Skills & Competencies

• Strong knowledge of UAE Customs Law and GCC Customs regulations.
• Proficiency in customs documentation and HS code classification.
• Experience with logistics management software and Microsoft Office.
• Good understanding of Incoterms 2020.
• Strong analytical, organizational, and communication skills.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Arabic language skills are an advantage.

Additional Requirements

• Valid UAE driving license preferred.
• Willingness to travel within the UAE when required.

What We Offer

• Competitive salary package
• Performance-based incentives
• Medical insurance
• Annual leave and UAE public holidays
• Career growth and professional development opportunities
• Dynamic and professional work environment

Application Question(S)

• Do you have 5–7 years of UAE experience in customs clearance, freight forwarding, or logistics operations?
• Do you have Proven hands-on experience coordinating with Sharjah Customs, UAE Federal Customs Authority (FCA), and Free Zone authorities including SAIF Zone and Hamriyah Free Zone?