Customization Manager

5–8+ years in custom apparel production, decorated goods, or embellishment operations — ideally in golf, licensed apparel (collegiate, professional sports), or premium wholesale.

Demonstrated experience managing multi-channel customization programs with external licensor approval requirements (NCAA, NFL/MLB, PGA Tour, or equivalent).

Experience managing both 3PL and direct factory relationships, with production routing decisions based on order size, decoration type, speed, and cost.

Strong hands-on knowledge of NetSuite (ERP): SKU/item record creation, BOM setup and coloring, PO processing, and inventory tracking; familiarity with other product-adjacent systems (PLM, line sheet tools, vendor portals) is a plus.

Deep knowledge of embroidery production processes — digitization, file formats (.DST, .EMB, .AI), thread color matching, quality standards — and familiarity with other embellishment methods (screen print, heat transfer, patches).

Prior people management experience; proven ability to develop and lead a small, high-performing team.

Highly organized with the ability to manage a high-volume, deadline-driven workflow across multiple channels and vendors simultaneously.

Experience building and maintaining decoration catalogs and managing DIPs or equivalent artwork spec packages.

Strong communicator: able to translate technical production details for Sales, Design, and executive audiences; experience building SOPs and production systems from the ground up.

Understanding of the golf retail market (green grass, off-course, collegiate, PGA properties) is a meaningful plus.

Proficient in Microsoft Office Suite; experience with project management or order management tools preferred.

Every customization order regardless of channel moves through a consistent, well-documented process with clear ownership and no dropped handoffs.

External licensor approvals are secured on time, with zero surprises to the Sales or wholesale team.

Production routing decisions are made confidently: on-time delivery, margin integrity, and quality that consistently meets Rhoback's brand standards across both 3PL and factory channels.

BOMs, SKUs, and decoration data in NetSuite are accurate, current, and trusted by cross-functional teams.

The Embroidery Specialist is supported and growing; the team operates with minimal escalations to leadership.

A decoration catalog exists, is actively maintained, and is used to drive consistency and speed across all channels.

Quick-turn capability is reliable, repeatable, and continues to expand as a competitive advantage for the business.

Bachelor's degree in Business, Apparel Production, Operations, or a related field — or equivalent work experience.

5–8+ years of relevant experience in decorated apparel, custom embellishment, or licensed merchandise operations.