Customer Support Executive
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Key skills for this role
About the Role
Responsible for after-sales support, handling inquiries, resolving complaints, and ensuring customer satisfaction with strong communication and organizational skills.
Key Skills for This Role
Responsibilities
- Serve as primary contact for after sales inquiries and complaints
- Respond to customer queries via phone, email, and social media
- Log customer interactions and service requests in CRM
- Coordinate with technical teams for issue resolution
- Follow up with customers to ensure satisfaction
Requirements
- Experience in customer service or after sales support
- Strong communication skills
- Ability to manage multiple priorities
Full Job Posting
About the Role
- Customer Service Executive (After Sales Support) responsible for handling inquiries, resolving complaints, coordinating service requests, and ensuring high levels of customer satisfaction.
Key Responsibilities
- Serve as the primary contact for after sales inquiries, service requests, and customer complaints.
- Respond to customer queries via phone, email, and social media channels in a professional and timely manner.
- Provide basic troubleshooting support regarding products, warranties, maintenance, and services.
- Accurately log customer interactions, issues, and service requests within the CRM system.
- Coordinate with technical and service teams to ensure timely issue resolution.
- Escalate complex cases where required and monitor progress until closure.
- Follow up with customers to ensure satisfaction and service completion.
- Coordinate machine collections and scrap list management activities.
- Maintain high standards of customer service and continuously seek opportunities to improve processes.
- Prepare customer service reports and track KPIs to support performance management.
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