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Customer Support Executive -Order Processing

Parisima Talent
Dubai, UAE
Contract
Entry
Onsite
Discovered Today
Customer serviceCustomer supportOrder processingComplaint resolutionPhone, email, and multichannel communicationCommunication
Free

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Key skills for this role

Customer serviceCustomer supportOrder processing
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Job Purpose

Provide exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction.

Communicate with customers through phone, email, and other communication channels.

Key Responsibilities

  • Respond to customer queries promptly and professionally.
  • Resolve customer complaints and escalate complex issues when required.
  • Maintain accurate records of customer interactions in the system.
  • Follow up on customer requests and ensure timely resolution.
  • Meet service quality and response time targets.

Requirements

  • 1 to 3 years of customer service or customer support experience.
  • Strong communication and problem-solving skills.
  • Proficiency in MS Office and CRM systems.
  • Customer-focused with a positive attitude.
  • Immediate joiners are preferred.

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