Customer Support Executive
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Key skills for this role
About the Role
Parisima Talent is hiring a Customer Support Executive for after-sales support in Dubai. The role involves handling inquiries, complaints, troubleshooting, and coordinating with technical teams.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for after sales inquiries, product requests, and customer complaints
- Respond to customer queries via phone, email, and social media in a timely and professional manner
- Provide basic troubleshooting support relating to products, warranties, maintenance, and services
- Log and maintain customer interactions, issues, and service requests within the CRM system
- Coordinate with technical and service teams to resolve customer concerns and escalate complex cases
- Follow up with customers to ensure satisfaction and coordinate machine collections and scrap list activities
- Monitor service quality, identify recurring issues, and suggest process improvements
- Prepare customer service reports and track performance against KPIs
Requirements
- Bachelor’s Degree in Business Administration or a related discipline
- Minimum 2+ years of experience in Customer Support, Customer Service, or After Sales Support
- Experience supporting products rather than services is highly preferred
- Experience in the cleaning equipment industry is an advantage
- Strong communication, organizational, and problem solving skills
- Proficiency in CRM systems and Microsoft Office (especially Excel)
- Fluent English communication skills; Arabic is a plus
Full Job Posting
Job Overview
- Hiring: Customer Support Executive (After Sales) in Dubai, UAE.
- We are looking for a proactive and customer focused Customer Support Executive to manage after sales support activities.
Key Responsibilities
- Serve as the primary point of contact for after sales inquiries, product requests, and customer complaints.
- Respond to customer queries via phone, email, and social media in a timely and professional manner.
- Provide basic troubleshooting support relating to products, warranties, maintenance, and services.
- Log and maintain customer interactions, issues, and service requests within the CRM system.
- Coordinate with technical and service teams to resolve customer concerns and escalate complex cases when required.
- Follow up with customers to ensure satisfaction and coordinate machine collections and scrap list activities.
- Monitor service quality, identify recurring issues, and suggest process improvements.
- Prepare customer service reports and track performance against KPIs.
Requirements
- Bachelor's Degree in Business Administration or a related discipline.
- Minimum 2+ years of experience in Customer Support, Customer Service, or After Sales Support.
- Experience supporting products rather than services is highly preferred.
- Experience in the cleaning equipment industry is an advantage.
- Strong communication, organizational, and problem solving skills.
- Proficiency in CRM systems and Microsoft Office (especially Excel).
- Fluent English communication skills; Arabic is a plus.
- Ability to multitask and learn product knowledge quickly.
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