Customer Support Engineer

Academic and Technical Qualifications:

• University degree desired. • 3+ plus years’ deployment and integration of complex IP products and systems

• Experience with installation, administration and troubleshooting of: o TCP/IP Networking Qualification. o Tetra systems based knowledge. o Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+ o Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016 o Server Operating Systems, specifically Windows 10 Pro\ Windows Server 2008 R2\2012\2012 R2\2016 o Network Switches, preferably with Cisco IOS o Firewalls and Routers, preferably with Fortinet Fortigate o Storage Systems (SAN\NAS\DAS), o Server Hardware, including blade servers o Loading Configuration file on network equipment.

Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.

Exercises judgment in selection of methods and techniques for obtaining solutions.

Have had experience in a technology Field role, supporting a wide range of products

Security Clearance is required for this role, SC and NPPV3, so you would need to be a resident of the UK for a minimum of 5 years.

Core Competencies:

• Ability to work collaboratively with his peers\regional and territorial management. • Ability to effectively communication with relevant peer and seniors. • Ability to apply critical thinking skills to solve problems and make decisions. • Meeting contract SLA’s 4 and 8 hours. • On-call (7days 24/7). • Often long periods of unsociable hours working (typical 22:00 to 08:00) • Must remain calm under pressure. • Self motivated with initiative reliable. • Ability to work in a team.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

Competitive salary and bonus schemes

Two weeks additional pay per year (holiday bonus).

25 days holiday entitlement + bank holidays.

Attractive defined contribution pension scheme.

Private medical insurance.

Employee stock purchase plan.

Flexible working options.

Life assurance.

Enhanced maternity and paternity pay.

Career development support and wide ranging learning opportunities.

Employee health and wellbeing support EAP, wellbeing guidance etc.

Carbon neutral initiatives/goals.

Corporate social responsibility initiatives including support for volunteering days.

Well known companies discount scheme.

#LI-ST2

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.