Customer Supply Chain Lead
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Key skills for this role
About the Role
McCain Foods seeks a Customer Supply Chain Lead to act as the main operational interface between key customers and internal teams in the MENA region. The role manages the Order-to-Cash process, drives operational improvements, and ensures excellent customer service.
Key Skills for This Role
Responsibilities
- Act as the primary operational contact for key customers and ensure a high level of service throughout all supply chain touchpoints
- Manage the Order to Cash cycle, from order intake through to product delivery, to meet customer and market needs
- Personalize and govern top customers' experience by identifying preferences and building effective SLAs
- Monitor and analyze customers' operational performance using shared best practice scorecard measures
- Collaborate closely with sourcing units, shipping forwarders, and 3PLs to ensure timely and accurate order fulfillment
- Work with top customers to identify operational gaps and generate common, viable action plans to increase efficiencies
- Represent the voice of the customer in internal meetings and cross functional initiatives
- Attend and respond to customer queries and complaints, maintaining a speed to market attitude
Requirements
- Bachelor's Degree in Supply Chain, Finance, Business Administration, or a related field
- 3+ years of experience in the Fast Moving Consumer Goods (FMCG) industry, ideally in Supply Chain, Customer Service, or Logistics
- Experience in food sector market dynamics and knowledge of international trade barriers
- Customer facing experience with a clear customer oriented mindset
- Knowledge of supply chain processes, international logistics, and S&OP
- Experience working with SAP, Power BI, and strong MS Office skills (Excel, PowerPoint)
- Strong analytical mindset with ability to translate data into meaningful insights
- Excellent communication, interpersonal, and stakeholder management skills
- Proactive, solution oriented, and organized
- Excellent written and verbal communication skills in English; Arabic and French are a plus
- Willingness to travel approximately 15% of the time within the GCC region
Full Job Posting
About the role
- At McCain Foods, we are passionate about delivering great food and creating strong partnerships with our customers.
- To support our continued growth in The Middle East, we are looking for a Customer Supply Chain Lead who will play a key role in ensuring excellent operational experience for our key customers in the MENA region.
- In this role, you will act as the main operational interface between our customers and internal teams. You will drive operational improvements, coordinate the Order to Cash process, and ensure that customer needs are translated into efficient and reliable supply chain solutions.
What you’ll be doing
- Act as the primary operational contact for key customers and ensure a high level of service throughout all supply chain touchpoints — pre order, order, and post delivery.
- Manage the Order to Cash cycle, from order intake through to product delivery, to meet customer and market needs while avoiding stockouts or overstocking.
- Personalize and govern top customers' experience by identifying preferences and building effective SLAs, while continuously reviewing and improving them.
- Monitor and analyze customers' operational performance using shared best practice scorecard measures agreed with key customers.
- Collaborate closely with sourcing units, shipping forwarders, and 3PLs to ensure timely and accurate order fulfillment.
- Work with top customers to identify operational gaps and generate common, viable action plans to increase efficiencies throughout the chain.
- Represent the voice of the customer in internal meetings and cross functional initiatives (NPDs, relaunches, logistics needs, regulatory requests, etc.).
- Attend and respond to customer queries and complaints, maintaining a speed to market attitude.
What you’ll need to be successful
- Bachelor's Degree in Supply Chain, Finance, Business Administration, or a related field.
- 3+ years of experience in the Fast Moving Consumer Goods (FMCG) industry, ideally in Supply Chain, Customer Service, or Logistics.
- Experience in food sector market dynamics and knowledge of international trade barriers.
- Customer facing experience with a clear customer oriented mindset.
- Knowledge of supply chain processes, international logistics, and S&OP.
- Affinity with different supply chain operating models, systems, and technologies.
- Experience working with SAP, Power BI, and strong MS Office skills (Excel, PowerPoint).
- Strong analytical mindset with the ability to translate data into meaningful insights.
- Excellent communication, interpersonal, and stakeholder management skills.
- Proactive, solution oriented, and organized — able to balance customer facing and operational tasks.
- Confidence in navigating multi region and multi cultural nuances across the GCC.
- Excellent written and verbal communication skills in English; Arabic and French are a plus.
Benefits of the role
- Opportunity to be part of a global iconic brand and a high performing supply chain team.
- Competitive salary and attractive benefits package.
- Local benefit (Health and Pension insurance)
- Professional development and growth opportunities within a global organization.
- Support from your supervisor and team during onboarding and professional adaptation.
- A friendly, inclusive atmosphere grounded in McCain's Leadership Principles.
Workplace
- Most office based roles follow a hybrid model, with the option to work remotely two days a week.
About McCain
- McCain Foods is an equal opportunity employer.
- We are a global family owned company.
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