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Customer Success/ Sales Associate
Infobip
Remote, CAN
Full-time
Entry · 1+ years experience
Remote
CAD 53000-65000 yearly / year
Discovered 3 weeks ago
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What this role is all about
Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?
If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Associate in Canada .
You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development. This is a great first step toward a long-term career, with opportunities for continuous development and progression.
What you'll do
Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
Building strong relationships and generating new business opportunities for the Infobip sales team.
Educating the customer base on the nuances of the product to unlock value.
Finding ways to increase user adoption/activation.
Actively suggesting how to improve UX on Self Service.
Retaining current customers and analyzing their consumption.
Having an excellent overview of business, competition, and latest industry trends.
Engaging and collaborating with different teams to optimize Self-service workflow.
Creating flows and resolving frictions in Self-service by working closely with Product team.
What makes you a strong fit
Minimum 1 year proven experience in similar roles.
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