Customer Success Representative (CSR)
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Key skills for this role
Role Overview
The sale is only the beginning — you own everything that happens after. You'll be the client's trusted point of contact from the moment they pay their booking amount through to final handover, making sure their project stays on track, their questions get answered, and their experience with PlanMyPlot feels effortless. This role sits at the center of our operation, coordinating between clients, the design team, and finance to keep every project moving smoothly.
Key Skills for This Role
Full Job Posting
About the role
The sale is only the beginning — you own everything that happens after. You'll be the client's trusted point of contact from the moment they pay their booking amount through to final handover, making sure their project stays on track, their questions get answered, and their experience with PlanMyPlot feels effortless. This role sits at the center of our operation, coordinating between clients, the design team, and finance to keep every project moving smoothly.
What you'll do day to day
Be the primary point of contact for clients once their order is confirmed
Proactively track each project's milestones and flag any risk of delay before it becomes a problem
Coordinate with the design and engineering teams to resolve client queries or bottlenecks quickly
Follow up on pending milestone payments in a friendly, professional, and timely way
Collect CSAT feedback at key project stages and act on what you learn
Handle client escalations calmly, involving your manager when a situation needs it
Keep project and client status fully up to date in Zoho Projects/CRM at all times
What you need (must-have)
- 1+ years of experience in customer support, customer success, or account management
- Excellent written and verbal communication skills
- Comfortable coordinating across multiple teams (sales, design, engineering, finance) to get answers for clients
- A calm, solutions-first approach to handling frustrated or anxious clients
Nice to have
Experience in real estate, construction, or a project-based service business
Familiarity with Zoho Projects, Zoho CRM, or similar tools
A track record of improving customer satisfaction scores in a previous role
Compensation & benefits
- CTC: ₹18,000–22,000/month (₹2.16L–2.64L/year), based on experience
- Small performance-linked incentive tied to CSAT and project completion rates
- Company laptop provided
- 12 CL/SL/year + festival holidays + weekly offs
- 90-day probation, 6-monthly formal appraisals with clear increment bands, Annual hikes
About PlanMyPlot
Online architectural planning and design for residential homes.
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